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Create Custom Support Portals

This technique allows you to customize how your customers join a live support session that you or another technician has already started. Instead of directing your customers to the www.fastsupport.com site to connect to support sessions, you can create a custom support portal.You can choose the layout and present your own brand to create a unique experience for your end users. This technique also allows you to embed this form on any of your existing Web sites. Please note that while powerful, this is an advanced feature; you need to know html (or work with someone who knows html) to create this customized portal.

Note: Using this method, your customers can only join attended support sessions that you have already initiated (as opposed to the customer-initiated support feature, with which customers can request support sessions before you start them).

To create a custom support portal web site

This method creates a link that takes customers to a separate page containing their own logo and 2 text fields.

1. Go to your web site’s html editor.

2. Copy/paste the following text into your web site’s code:

<body bgcolor="silver" onLoad="document.forms[0].name.focus();">
<FORM METHOD="POST" 
ACTION="https://www.fastsupport.com/servlet/download/customerDownload" 
name="ssid">

<TABLE BORDER="0">
  <TR>
    <TD>Your name:</TD>
    <TD><INPUT TYPE="TEXT" NAME="name" SIZE="20"></TD>
  </TR>
  <TR>
    <TD>Type the 9 digit number:</TD>
    <TD><INPUT TYPE="TEXT" NAME="supportSessionId" SIZE="20"></TD>
  </TR>
  <TR>
    <TD></TD>
    <TD><INPUT TYPE="SUBMIT" VALUE="Connect"></TD>
  </TR>
</TABLE>

</FORM>

3. Save your changes.

To embed the Connect for Support box on your web site

This method creates a Connect for Support box containing 2 text fields directly on your web site.

1. Go to your web site’s html editor.

2. Copy/paste the following text into your web site’s code:
<iframe src="http://www.FastSupport.com" height="400px" width="100%">
your browser does not support IFRAMEs</iframe>
Note: You can change the height or width using pixels or percent. The height is set to a small number by default so that the “Powered by GoToAssist®” message won't show unless you scroll down.

3. Save your changes.

| Views: 4841 | Last Updated: Mon, Apr 15 2013 12:01 PM