Invite Customers to Join Sessions

Once you've started a new attended support session, it's time to invite your customers!

Topics in this article:

Invite customers to join support sessions through email

Invite customers to join support sessions with the Support URL

Invite customers to join support sessions from the web

You can invite your customers to join your support session in any of the following ways:

To invite customers to join support sessions through email

Note: You must have a default email client (i.e., Microsoft Outlook, Apple Mail) set up on your computer to use this option.

1. Click Email Support Info.

2. In your default email client, a new email message will be generated with a unique Support URL that includes the Support Key, which customers can click to be launched directly into session. Enter your customer's email address and click Send.

3. Once customers click the Support URL, the GoToAssist Customer desktop application will automatically begin downloading and they will see the following "Approve Session" message asking if they wish to allow you to see their screen, control their mouse, transfer files and request diagnostics information. Once they click Yes, they are launched into session (see Join a Support Session for more information).

To invite customers to join support sessions with the Support URL

1. Click Copy Support URL to copy the unique Support URL (a URL that includes the Support Key, which customers can click to be launched directly into session) onto your Clipboard.

2. Paste the copied Support URL wherever needed (i.e., in an instant message) so the customer can access it.

3. Once customers click the Join URL, the GoToAssist Customer desktop application will automatically begin downloading and they will see the following "Approve Session" message asking if they wish to allow you to see their screen, control their mouse, transfer files and request diagnostics information. Once they click Yes, they are launched into session (see Join a Support Session for more information).

To invite customers to join support sessions from the web

1. Give your customer the unique Support Key (listed above the Copy Support URL button).

2. Direct them to the Connect for Support page at www.fastsupport.com, have them enter their name and the Support Key and click Start Support Session.

3. Once customers click Start Support Session, the GoToAssist Customer desktop application will automatically begin downloading and they will see the following "Approve Session" message asking if they wish to allow you to see their screen, control their mouse, transfer files and request diagnostics information. Once they click Yes, they are launched into session (see Join a Support Session for more information).

| Views: 4575 | Last Updated: Mon, Apr 15 2013 12:01 PM

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