System Requirements - GoToAssist Remote Support
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GoToAssist Remote Support Service Status

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Updated: Mon, Mar 25 2013 8:33 AM RSS Feed

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System Requirements

Note: These system requirements apply to the GoToAssist Remote Support module only; see separate Monitoring system requirements.

Topics in this article:

GoToAssist Expert and Customer desktop applications

GoToAssist app for iPad

GoToAssist app for Android

GoToAssist Desktop Applications

Technicians

To host an attended or Unattended Support Session, the following are required on your computer:

  • PC: Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008 Windows 7 or Windows 8
  • Mac: OS X 10.6 (Snow Leopard), OS X 10.7 (Lion) or OS X 10.8 (Mountain Lion)

Note: For customers with Mac OS X 10.7 (Lion), the technician must use GoToAssist Express version 1.6, build 309 or newer to start the support session.

  • Intel processor required for Macs (1 GB of RAM or better recommended)

  • Microsoft® Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer, Apple® Safari® 3.0 or newer, or Google Chrome™ 5.0 or newer
  • Java 1.6 or newer highly recommended
  • Stable Internet connection (56k or better recommended)
  • Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server

To set up Unattended Support, the following are required on the remote computer or server:

  • PC: Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7 or Windows 8
  • Mac: OS X 10.5 (Leopard), OS X 10.6 (Snow Leopard), OS X 10.7 (Lion) or OS X 10.8 (Mountain Lion)

Note: Mac Unattended Support is a beta feature (see FAQs).

  • Intel processor required for Macs (1 GB of RAM or better recommended)

  • Microsoft® Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer, or Apple® Safari® 3.0 or newer
  • Java 1.6 or newer highly recommended
  • Stable Internet connection (56k or better recommended)
  • Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server

Customers

To join a support session, the following are required on your computer:

  • PC: Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7 or Windows 8
  • Mac: OS X 10.5 (Leopard), OS X 10.6 (Snow Leopard), OS X 10.7 (Lion) or OS X 10.8 (Mountain Lion)

Note: For customers with Mac OS X 10.7 (Lion), the technician must use GoToAssist Express version 1.6, build 309 or newer to start the support session.

  • Intel processor required for Macs (1 GB of RAM or better recommended)

  • Microsoft® Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer, Apple® Safari® 3.0 or newer, or Google Chrome™ 5.0 or newer
  • Java 1.6 or newer highly recommended
  • Stable Internet connection (56k or better recommended)
  • Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server

GoToAssist app for iPad

Technicians

To host an attended or Unattended Support Session from the GoToAssist app for iPad, the following are required:

  • GoToAssist Express or Remote Support subscription plan or free trial

  • Apple iPad with iOS 4.2 or newer
  • Free GoToAssist app for iPad v1.6.309 or newer
  • 3G or WiFi Internet connection

Customers

The following are required for customers or Unattended Support Computers to connect to the GoToAssist app:

  • PC: Windows XP, Windows Server 2003, Windows Vista, Windows 7 or Windows 8
  • Mac: OS X 10.5 (Leopard), OS X 10.6 (Snow Leopard), OS X 10.7 (Lion) or OS X 10.8 (Mountain Lion)
  • Internet Explorer 7.0 or newer, Firefox 3.5 or newer or Safari 3.0 or newer
  • Stable Internet connection (56K or better recommended)

GoToAssist app for Android

Technicians

To host an attended or Unattended Support Session from the GoToAssist app for Android, the following are required:

  • GoToAssist Remote Support subscription plan or free trial
  • Android device running OS 2.3.3 (Gingerbread) or newer
  • Free GoToAssist app for Android v1.0.68 or newer
  • GoToAssist Customer (version 1.6, build 401 or newer) desktop application installed on your customer's Windows or Mac computer
  • 3G or WiFi Internet connection

Customers

The following are required for customers or Unattended Support Computers to connect to the GoToAssist app:

  • PC: Windows Vista or newer or Windows Server 2003 or newer

  • Mac: OS X 10.5 (Leopard), OS X 10.6 (Snow Leopard), OS X 10.7 (Lion) and OS X 10.8 (Mountain Lion)

  • GoToAssist Customer (version 1.6, build 401 or newer) desktop application
  • Internet Explorer 7.0 or newer, Mozilla Firefox 3.5 or newer or Apple Safari 3.0 or newer
  • Stable Internet connection (56K or better recommended)
| Views: 29849 | Last Updated: Mon, Apr 15 2013 12:01 PM

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