Features Overview

Remote Support is designed to allow you to provide instant, comprehensive technical support to live customers or unattended PCs or servers. If you combine it with GoToAssist's other service, Monitoring, you can proactively monitor and provide technical support to an entire network or IT infrastructure. See Features and Tools for a full list of Remote Support's capabilities.

At this time the feature set for the Mac is limited. Please see descriptions of individual features for more information.

Remote Support Desktop Application

The Remote Support desktop application allow you to start attended and unattended support sessions directly from your system tray. Once in session, the application's Viewer allows you to see the desktops of up to 8 customers at a time, and even show them your own screen. You can also set up Unattended Support on the customer's machine while in an attended support session so that you can later provide technical support when they are away from their machine.

Using the Viewer's menu while in session, you can transfer files to and from the customer's machine, run Diagnostic Reports on their system, and save notes that you can reference later. You can also chat with your customer and draw on the screen to help illustrate your points on the shared desktop.

Remote Support Web Application

The Remote Support web application allows you to do view an Inventory of your Unattended Support Computers, which you can organize in to custom groups. You can also generate reports about all of your past support sessions, which include any notes you saved during the session. The web application also provides download links for the Remote Support desktop applications for both the technician and the customer.

| Views: 7085 | Last Updated: Mon, Apr 15 2013 12:01 PM

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