Find an Answer
GoToAssist's repository consists of a structured database and an unstructured database that both reside on the GoToAssist server. The same data exists in both databases, and GoToAssist Search jumps seamlessly back and forth between them, behind the scenes.
For example, say you want to find out about a particular device, but don't know its name. Maybe you just recall that it's a Dell machine. So you type in "Dell" like for any standard search engine.
Your results get a list of machines — and other things, including multiple instances, software, documents about Dell, and people named Dell. Find the machine in question among the list. Click the Details link associated with that machine, and watch what happens.
GoToAssist automatically creates a PQL query, which you can see (and swipe) in the search field, and runs that query for you. Voila! The information about that particular machine is displayed in the results, which you can convert to table, graph, or chart format with the click of another button.
Behind the scenes, GoToAssist looked first in the Index to deliver the list of Dells, and then to PQL to deliver structured information about a specific Dell machine. The same data exists in both databases, linked by a common ID number. Actually you can be totally successful using GoToAssist without ever knowing about ID numbers. But since you've read this far, you'll find that knowing this ID number can be very handy.
For example, if you know that a device has a Node ID of 4, you can run this simple query: SELECT * FROM 4, and GoToAssist delivers data about that specific node. You can find the Node ID for a particular node by running a general search for it.