Reports Application

The GoToAssist Reports application provides summary and detailed reports that you can generate as both PDF and HTML. You can run the reports you want, save them or print them out. And if you have the Custom Branding option, the reports will include your logo.

You can use your GoToAssist Reports application to generate reports in a variety of formats and schedule them to be sent at regular intervals.

Note: Data is available for the previous 90 days.

Select reports

You can use your GoToAssist Reports application to generate a variety of automated reports covering inventory, patches, servers, software, and network monitoring:

To select reports

1. In the Monitoring pull-down menu under Applications, click Reports:

2. In the Select Reports tab, you can choose from the report types listed below. You can expand/contract the list by clicking the plus/minus signs, and read a brief description of the topics within each report:

• Executive Summary - This report includes the following sections:
  • Overview - Summary of hardware, inventory, servers, and alerts.
  • Key Events - Summary of servers being monitored, devices discovered, software installed, and alerts issued.
• Inventory Management - This report includes the following sections:
  • Inventory Detail - A detailed view of each device on the network.
  • All discovered devices - All devices that have been discovered on the network.
  • Inventory of Windows machines - All Windows devices discovered on the network including OS, CPU, RAM, service tag and address information.
  • Inventory of Mac OS X machines - All Mac OS X computers discovered on the network including computer name, model, IP address, processor speed, CPU type, number of processors, memory and serial number.
• Patch management - This report includes the following sections:
  • Failed Updates - Updates which failed to apply, listed by computer.
  • Updates Awaiting Approval - Updates which have not been approved or denied. Before an update will be deployed to computers it must be approved. To approve these updates log in to the WSUS server using the administrative snap-in.
• Server Monitoring - This report includes the following sections:
  • Windows servers and their free disk space - All Windows servers and including their name, drive, label, type, file system, serial number, total space, free space, used space, and free space %.
  • Unix hosts and their uptime - Summary of Unix hosts and their uptime statistics.
• Software auditing - This report includes the following sections:
  • All installed software on Windows machines - All installed software on Windows machines including the system name, package, and version number.
  • Key Events - Summary of servers being and alerts issued.
  • All installed software on Mac OS X machines - All installed software on Mac OS X machines including the system name, model, software name, version, and runtime.
  • All installed software on Unix machines - All installed software on Unix machines including the package name, version number, and host.
  • Summary of Microsoft software - All Microsoft software including the software name, version, and count.
  • Windows machines with anti-virus - All Windows machines that have Anti-virus software installed.
  • Windows machines with no anti-virus - All Windows machines that do not have Anti-virus software installed.
• Network Monitoring - This report includes the following sections:
  • Busiest switch ports - The busiest ports on switches and routers over the last 15 minutes across the entire network.
  • Network ports that are down - Find all network ports (mainly router and switch ports) which have ifAdminStatus marked as down. This usually means that the ports have been disabled by an administrator.

3. To generate a report, click Run.

4. Within each report, you can choose from the following options:

• Refresh - While viewing a generated report, you can update it with data from the latest Crawler scan by clicking Refresh.
• Print - You can preserve a generated report by clicking Print.
• PDF - You can save a generated report by clicking PDF.
• Schedule Report - You can schedule a report to run on a regular basis and be sent automatically to designated parties.

Schedule to run

When you generate a GoToAssist report, you can set a schedule to have it run periodically and sent automatically to designated parties.

To schedule a report:

1. In the generated report, click Schedule Report:

2. In the Schedule Report window, choose from the following options:

• Name of report - You can accept the default name or rename the scheduled report.
• Schedule to run - Select the schedule from the pop-up list. You can set the report to run daily, weekly, or monthly.
• Time Zone - You can accept the default time zone or reset it to another time zone.
• Send to - Every member is listed by email address. Select or deselect recipients by clicking their respective checkboxes.

3. Click Save.

Configure reports

You can use your GoToAssist Reports application to include custom text in the header and footer of each scheduled report.

To configure your generated reports to include custom text

1. In the Monitoring pull-down menu under Applications, click Reports:

2. In the Configure tab, choose one of the text fields:

3. Enter your text, and click Save.

4. Subsequent reports will include this text in the position you indicated.

5. You can add the custom logo to display in each report by opening the Company screen under Configure > Company. Subsequent reports will include the company logo in the position you indicated.

Schedule reports

You can use your GoToAssist Reports application to manage the reports that you have set to run periodically and sent automatically to designated parties.

To manage your scheduled reports

1. In the Monitoring pull-down menu under Applications, click Reports:

2. In the Scheduled Reports tab, choose from the following options:

3. Select Reports - You can add more scheduled reports by clicking the Select Report tab, running a report, and then clicking the Schedule Report button at the top of the completed report.

• Edit - You can reschedule the report at any time.
• Delete - To remove a report, click its respective row, and then click Delete.
• Name - You can sort the reports in ascending or descending order by clicking the Name header.
• Type - By default, the name reflects the type.
• Schedule - The Schedule column reflects the daily, weekly, or monthly schedule that was set.
• Query - You can filter the list to display all of one type of report by typing the report type name in the search box.

4. Click Save.

| Views: 1896 | Last Updated: Thu, May 09 2013 2:28 PM

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