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Session Usage Reports
1. Log in to your account at www.gotoassistexpress.com
2. Click the Reports link in the left navigation bar.
3. Select the type of report, either attended or unattended sessions.
4. Select the date range either from the drop-down menu or by specifying dates.
Note: Data is available for one year from the date of the session.
Current weekly or monthly reports can be accessed from the right column.
Note: A session just concluded may take up to 15 minutes to be processed and included on reports.
5. Select format.
6. Click Generate Report.
Attended Session Usage Report
Field definitions
|
Attended Sessions Report | |
|
Number of Sessions |
Total number of attended sessions for the selected date range |
|
Total Time |
Total amount of time in attended sessions for the selected date range |
|
Average Duration |
Average length of time of all attended sessions for the selected date range |
|
Session Date |
Date of the attended session |
|
Session ID |
Unique identifying number associated with each session |
|
Session Start |
Start time for the session |
|
Session Stop |
End time for the session |
|
Duration |
Length of the session in hours-minutes-seconds |
|
Customer Name |
The customer's name |
|
Customer IP |
Internet Protocol address of the customer's computer used during the session |
|
Rep IP |
Internet Protocol address of the representative's computer used to conduct the session |
|
Rep Notes |
Notes that were typed in during the session |
Unattended Session Usage Report
Field definitions
|
Unattended Sessions Report | |
|
Number of Sessions |
Total number of unattended sessions for the selected date range |
|
Total Time |
Total amount of time in unattended sessions for the selected date range |
|
Average Duration |
Average length of time of all unattended sessions for the selected date range |
|
Session Date |
Date of the unattended session |
| Computer Name | Name assigned to the customer's computer |
|
Session ID |
Unique identifying number associated with each session |
|
Session Start |
Start time for the session |
|
Session Stop |
End time for the session |
|
Duration |
Length of the session in hours-minutes-seconds |
|
Host Name | Host name of the customer's computer |
|
Customer IP |
Internet Protocol address of the customer's computer used during the session |
|
Host MAC |
MAC address of the customer's computer |
|
Rep IP |
Internet Protocol address of the representative's computer used to conduct the session |
|
Rep Notes |
Notes that were typed in during the session |
| Views: 2179 | Last Updated: Wed, Apr 18 2012 4:25 PM
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