Remove or Block Unattended Support - GoToAssist Express

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Remove or Block Unattended Support

Either you or your customer can remove or block Unattended Support from the GoToAssist icon in the system tray. Your customer can also block/unblock Unattended Support access by simply selecting Block Access from the system tray icon's menu.

To remove Unattended Support from your PC

1. Right-click the icon in your system tray.

2. Select View Unattended Support Computers.

3. Click the down arrow next to the computer you want to remove.

4. Click Delete.

Note: While in-session you can delete the customer's computer from the list of Unattended Computers, but you will be able to continue the current session. You will not be able to access that computer in the future

5. Click Yes to confirm deletion.

To remove Unattended Support from the customer's PC

A customer cannot remove Unattended Support when you are in-session. The option is grayed out on the GoToAssist menu. However, if a session is not currently active, the customer can remove his/her computer from Unattended Support by following these instructions:

  1. Right-click the icon in your (the customer's) system tray.
  2. Select Remove from the Unattended Access menu.
  3. Click Yes to confirm.

To block Unattended Support from the customer's PC

When you are in-session with a customer, neither of you can block Unattended Support on the customer's computer. The option is grayed out on the GoToAssist menu. However, if a session is not currently active, the customer can block his/her computer from Unattended Support by following these instructions:

  1. Right-click the icon in your (the customer's) system tray.
  2. Select Block Access from the Unattended Access menu.

Note: Access can be reinstated by clicking Block Access again.

A blocked computer is indicated on your list of Unattended Computers:

Once the customer has unblocked your access, you may have to click Refresh at the bottom of the screen to have Unattended Support again.

The identity of anyone having Unattended Access privileges can be determined by selecting Representative Info on the GoToAssist menu.

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