Request Diagnostic Report - GoToAssist Express

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Request Diagnostic Report

The Diagnostic Report feature enables you to access specific system information on the customer's PC or Mac.

Diagnostic reports are currently unavailable for sessions launched from a Mac. However, PC users can run diagnostic reports for Mac-using customers.

To run a system diagnostic report

  • To view the diagnostics report, select the Diagnostics button from the Viewer.
  • To save the report, click the Save As button at the bottom of the Diagnostic Report window and select either text or XML file format.
  • To run the report again, select the Refresh button at the bottom of the Diagnostic Report window.
  • To compare or view earlier reports, click the View Recent Reports button and select the report from the list on the drop-down menu.


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