Request Diagnostic Report
The Diagnostic Report feature enables you to access specific system information on the customer's PC or Mac.
Diagnostic reports are currently unavailable for sessions launched from a Mac. However, PC users can run diagnostic reports for Mac-using customers.
To run a system diagnostic report
- To view the diagnostics report, select the Diagnostics button from the Viewer.
- To save the report, click the Save As button at the bottom of the Diagnostic Report window and select either text or XML file format.
- To run the report again, select the Refresh button at the bottom of the Diagnostic Report window.
- To compare or view earlier reports, click the View Recent Reports button and select the report from the list on the drop-down menu.