Share My Screen - GoToAssist Express
Service Status

GoToAssist Express Service Status

Service Fully Operational

***Our GoToAssist Express maintenance window is Wednesday or Friday 6:00am-10:00am GMT. A maintenance generally results in 5-10 minutes of downtime during the beginning of the maintenance window.***

Updated: Mon, Mar 25 2013 8:33 AM RSS Feed

Ask The Community

Find an Answer

Search GoToAssist Express articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Share My Screen

When you begin a new support session, you automatically start by viewing your customer's desktop, but that can be reversed so that you can share your desktop with your customer.

The Share My Screen feature is currently unavailable for the Mac.

 

 

 

To share your screen with your customer

1. From the Viewer select the Screen Sharing menu.

2. Select Share My Screen.

3. Decide whether or not you want to share your keyboard and mouse with your customer and then minimize the Viewer to display your desktop.

To return to viewing your customer's screen

  1. From the Viewer select the Screen Sharing menu.
  2. Select Start seeing <customer's name> Screen.
| Views: 2264 | Last Updated: Wed, Apr 18 2012 4:25 PM

Is this article helpful?

Language: English

About Us |  Research Participation |  Terms of Service |  Privacy Policy | Join us on:  | 

© 2013 Citrix Online, LLC. All rights reserved. Citrix, GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio and Sharefile are trademarks of Citrix Systems, Inc., or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners.