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When you begin a new support session, you automatically start by viewing your customer's desktop, but that can be reversed so that you can share your desktop with your customer.
The Share My Screen feature is currently unavailable for the Mac.
To share your screen with your customer
1. From the Viewer select the Screen Sharing menu.
2. Select Share My Screen.
3. Decide whether or not you want to share your keyboard and mouse with your customer and then minimize the Viewer to display your desktop.
To return to viewing your customer's screen