Join a Session - GoToAssist Express

Find an Answer

Search GoToAssist Express articles, videos and user guides   Your search term must have 2 or more characters.

Join a GoToAssist Express Remote-Support Session

There are a two different ways to accept an invitation and join a secured remote-support session. Joining a session requires no pre-registration or configuration and can be ended at anytime by the support agent or customer.

Join by Phone

To join a support session from the Fast Support Web site

1. Open an Internet browser and go to www.fastsupport.com.

2. Type your name and enter the unique 9-digit Support Key provided by your support agent.

3. Click OK.

4. Depending on your browser, click Yes, Run, Allow or Trust to accept the download.

5. Click Yes to approve the session.

Join by Email

To join a support session from an email invitation

1. Open the email that contains the GoToAssist invitation.

2. Click the link provided in the email to join the session.

3. Depending on your browser, click Yes, Run, Allow or Trust to accept the download.

4. Click Yes to approve the session.

Did this article answer your question?
Yes
No
Why?