Start/Exit GoToAssist Express - GoToAssist Express

Find an Answer

Search GoToAssist Express articles, videos and user guides   Your search term must have 2 or more characters.

Start GoToAssist Express

To start GoToAssist Express

  1. If you've already installed GoToAssist Express, locate and double-click the GoToAssist Express icon in your system tray. You can also right-click the icon in the system tray and select Start Support Session.
    If the  icon is not in your system tray, navigate to the Citrix program folder from the Windows Start button and select GoToAssist Express.
  2. Enter your email and password in the Log In window and click Log In.

Note: After 5 failed login attempts a soft lockout of 10 minutes results.

 

To start GoToAssist Express from the Web site

  1. Log in to www.gotoassistexpress.com with your email and password.
  2. Select the Start Support Session link from the left navigation menu. GoToAssist Express automatically downloads to your PC or Mac and begins a session.

 

Close or Exit GoToAssist Express

To close GoToAssist Express, click the X at the top right of the Viewer window.

To fully exit from GoToAssist Express, right-click the icon in your system tray and select Exit. Keep in mind that starting a new session is quicker if GoToAssist Express is running in the background.

Start and End a Session

Did this article answer your question?
Yes
No
Why?