GoToAssist Express Features

Listed below are the main features of GoToAssist Express. Most of the features are accessible through the Viewer. Others are accessible from the icon in the system tray.

At this time the feature set for the Mac is limited. Please see the description of the individual features for more information.

File Transfer - Exchange files and folders between your computer and your customer's computer.

Cut/Copy/Paste - Cut, copy and paste text between your computer and your customer's computer.

Request Diagnostic Report - Access specific system information on the customer's PC or Mac.

Chat - Communicate with your customer during a support session.

Notes - Capture thoughts regarding the session that you may want to reference later.

Drawing Tools - Draw, highlight and point to item of interest on your customer's monitor.

Run as a Service - Switch usernames and avoid limitations imposed by the Microsoft® Windows® Vista User Account Control (UAC).

Send the Ctrl-Alt-Delete Command - Log in to your customer's computer with different Windows credentials, lock the customer's computer, access the Task Manager, etc. with the Ctrl-Alt-Delete command.

Reboot/Reconnect - Initiate a shut-down, restart and reconnect to the customer's computer.

Unattended Support - Connect to your customer's PC or Mac without the customer being present.

Generate Reports - Create reports for both attended and unattended sessions.

 

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