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Support Mobile Devices

You can deliver live support to mobile customers using iOS, Android, or Windows Phone devices. Depending on which device the customer is using, the support sessions may be limited to chat-only or view-only capabilities.

Topics in this article:

Provide support to iOS devices (chat only)

Provide support to Android devices

Provide support to Windows Phone devices

Provide support to iOS devices (chat only)

Depending on your account's settings, iOS customers can submit requests for chat-only sessions using the customer portals.

Provide support to Android devices

Provide support to Android devices by having customers download the GoToAssist Corporate app from the Google Play store. Once in session, you can use screen sharing to view the customer's Android device, take remote control of their screen, send messages via chat and retrieve diagnostic information about their device. This is available to all modes.

Note: To use screen-sharing and/or remote control, LG device users will be prompted to install the GoToAssist Corporate AddOn LG screen sharing app. The remote control feature is not available for non-Samsung and non-LG device users.

Depending on your account's settings, Android customers can also submit requests for chat-only sessions using the customer portals.

Download the GoToAssist (Corporate) Customer App for Android

(for all mobile devices running Android OS 4.0.X (Ice Cream Sandwich) or later)

Note: For use by customers who join support sessions from their Android device.

Android

Learn more about supporting Android customers.

Provide support to Windows Phone devices

Depending on your account's settings, Windows Phone and tablet customers can submit requests for chat-only sessions using the customer portals.

Related articles

Provide Support for Customers Using GoToAssist Corporate for Android

Customer Experience Using the GoToAssist Corporate App for Android