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Reset HelpAlert Password

If you want to change your HelpAlert password (or forgot what it was), you can easily create a new one. You may also be required to change the password at regular intervals, depending on your account configuration.

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Change the password via HelpAlert

Forgot your password?

Change the password via HelpAlert

  1. Launch and log in to HelpAlert.
  2. Click Options > Change Password.
  3. On the Change Password page, enter your login and current password.
  4. Enter and re-type a new password that meets the following requirements:
    • Different from your login name, first name or last name

    • Between 8 – 32 characters

    • At least 3 of the following items: uppercase alphabet [A-Z], lowercase alphabet [a-z], numbers [0-9] or special symbols [~`!@#$%^]

  1. Click Submit. You will need to exit HelpAlert and then log in again.

Forgot your password?

  1. Launch the HelpAlert.exe file.
  2. On the Log In window, click the Forgot your password? link.
  3. On the Forgotten Password page, enter and re-type your user login. Click Submit when finished.

  1. An email will be sent to your email address with a link that allows you to reset your password. Click the link and follow the instructions to create a new account password.