Join a Phone Mode Support Session - GoToAssist Corporate

Find an Answer

Search GoToAssist Corporate articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Join a Phone Mode Support Session

  1. Use the Code Management window to create a new session code and send it to the customer.

  2. The customer can join in either of the following ways:

  • Join via the standalone customer application
    Customers can launch the GoToAssist Corporate Customer .exe file to open the standalone customer application and enter the 9-digit session code you created in Step #1.

  1. The GoToAssist Corporate Customer application will be downloaded onto the customer's computer (if not already pre-installed) and launch the customer directly into the session you created in Step #1. See Features Overview to learn about what you can do once you're in a support session.

Related articles

Join a Web and Queue Mode Session

End a Support Session