Set Alert Preferences - GoToAssist Corporate

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Set Alert Preferences

Manage the settings for query alerts in the Preferences window.

  1. Click the Preferences icon in the HelpAlert toolbar and select Alerts.
  2. Make the desired changes, as follows:

Pop-up Alerts – When an incoming query is received, the representative receives an alert via pop-up window (if enabled below).

  • Select how long the initial alert window is displayed.

  • Enable/disable notification sounds and initial alert windows for each of the following situations: not in session (queue is empty), in session (in 1+ current sessions) and maximum concurrent sessions (no more sessions can be started until one existing session is ended).

Reminder Pop-Up Alerts – When an initial alert window is closed but the incoming query is not addressed, the representative receives reminder alerts via additional pop-up windows (if enabled below).

  • Select how quickly a reminder alert appears once the initial alert has been closed, and how long the reminder alert window is displayed.

  • Enable/disable notification sounds and reminder alert windows for each of the following situations: not in session (queue is empty), in session (in 1+ current sessions) and maximum concurrent sessions (no more sessions can be started until one existing session is ended).

Note: For more information about the Save as configuration file... option, please see Save and Share HelpAlert Preferences.

  1. Click OK when finished.