Find an Answer
The GoToAssist Corporate HelpAlert application is the software that resides on your Windows computer and enables you to receive, manage and reply to incoming customer queries. Because HelpAlert is an executable file (.exe), it only needs to be downloaded once and does not require an installation process (unlike the Customer software, which must be downloaded and installed).
The HelpAlert application is an executable file (.exe) that you can launch whenever you wish to log in and support customers.
- If not yet completed, download HelpAlert.
- Double-click the "GoToAssist_Corporate_HelpAlert.exe" file (saved in Step #3 above).
- Click Run to launch the HelpAlert application.
- Once HelpAlert opens, log in using the same credentials used to log in to the Download Center.
Note: Depending on your account settings, you may be asked if you want to end the session of another user in order to log in. Note that if you do end the other representative's session, they will not be kicked out of any active support sessions once you are logged in. You will be unable to receive queries/postings or initiate sessions until the original representative has ended their session.
- If your account is configured to allow your HelpAlert password to be saved, you will need to enter your password the first time you log in to HelpAlert, then check the "Save Password" box so it will be saved for your next login session. This setting can be enabled my a company or team manger on the team or representative level.
- If prompted (upon the first time logging in), select the desired language in which you wish HelpAlert to appear and click OK. You can later change these settings at any time under Options > Change Language.
- Once you've logged in to HelpAlert, you'll see the List View window, where you can view a list of all your incoming and in-session queries. You will also see the bell icon in your system tray.
You can also launch and automatically log in to HelpAlert using a command line in Windows CMD.
- GoToAssist HelpAlert will launch and automatically log you in.