Install GoToAssist Corporate Customer on Mac - GoToAssist Corporate

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Install GoToAssist Corporate Customer on Mac

When a GoToAssist Corporate customer joins a standard support session , the GoToAssist Corporate Customer installation package (including applications and plugins) will be downloaded onto their computer. By leaving the applications installed and the plugin enabled, customers will be able to join future support sessions more quickly by avoiding the extended download process.

The installation package includes the following components: 

  • GoToAssist Corporate Customer desktop application
    This is the main software that customers use to join support sessions.

  • Citrix Online Launcher application
    This "helper" application is required to install and launch the GoToAssist Corporate Customer desktop application. It must be installed on the computer, even if the Customer application is already installed.

    Note: If customers remove the Launcher application at a later time, they'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times.

  • Web Deployment browser plugin (Firefox only)
    This plugin allows the customer's web browser to automatically start the Launcher application, which in turn launches the GoToAssist Corporate application. Although disabling or blocking the plugin will not prevent customers from joining sessions, our products work best if the plugin is allowed to run when the browser prompts by clicking Allow, Run this time or Trust.

These instructions apply to Mac customers only; also see Install GoToAssist Corporate Customer on Windows for more information.

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Download GoToAssist Corporate

Run GoToAssist Corporate once installed

Download GoToAssist Corporate

  1. To begin the installation process, customers can join a support session. Once the web browser launches, they will see the following: 
    • If the Launcher application is not installed (either first time joining or it was removed), then the Citrix Online Launcher.exe file will automatically start downloading. Continue to Step #2.

    • If the Launcher application is already installed, then the web browser will automatically start the Launcher app, which will then launch the GoToAssist Corporate Customer application (or install it again, if needed). The customer will not need to continue to Step #2, but they will see the dialogs described in Run GoToAssist Corporate once installed.

  2. If the Launcher application is not already installed, the Citrix Online Launcher.exe file will automatically begin downloading. Depending on which web browser the customer is running, they can complete the download as follows:

Apple Safari

  • Double-click the "Citrix Online Launcher" file in the browser’s Downloads window (click restart the download if the download doesn't start).

Mozilla Firefox®

  • Click Save File when prompted (click restart the download in the browser window if needed).

  • Click the Downloads button in the toolbar, and then select the "Citrix Online Launcher.zip" file.

Google Chrome™

  • When the download finishes, click Citrix Online Launcher file.zip at the bottom of the page to open the file (customers may need to refresh the page and/or click download & run GoToAssist Corporate to re-start the download).

  1. In the downloads folder, the Citrix Online Launcher application will then be downloaded from the Citrix Online Launcher.zip file. Customers can double-click the application to launch it, then click Open when prompted by the web browser.

The Launcher application will then automatically install and launch the GoToAssist Corporate software. Once the download is done, the customer will be able to join future support sessions even faster! See Run GoToAssist Corporate once installed for more information about joining future sessions.

Note: If customers remove the Launcher application at a later time, they'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times.

 

Run GoToAssist Corporate once installed

Once the Launcher application has been installed, customers will not need to download it again (unless they remove it). When these customers join a support session next, they will be prompted with additional dialogs from the web browser requesting permission to start the Launcher and/or GoToAssist Corporate Customer applications on the customer's behalf.

Apple Safari

  • Customers running Safari will not be prompted by any additional dialogs.

Mozilla Firefox

  • Customers running Firefox will be prompted to choose an application to use (either the Citrix Online Launcher application, or the GoToAssist Corporate application).
    1. Select the "Remember my choice for citrixonline links" check box to avoid being prompted by the dialog again when joining future sessions.
    2. Click OK to continue. The Launcher application will then start.

Google Chrome

  • Customers running Chrome will be prompted to accept the browser's request to open the external application (either the Citrix Online Launcher application, or the GoToAssist Corporate application).
    1. Select the "Remember my choice for citrixonline links" check box to avoid being prompted by the dialog again when joining future sessions.
    2. Click Launch Application to continue.
    3. Click Open when prompted. The Launcher application will then start.