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GoToAssist Corporate is a web-based technology that allows you to instantly connect to your customer’s desktop and control his or her mouse and keyboard to resolve problems quickly and effectively.
As a representative, you can do the following:
View your customer's screen and share remote control of their mouse/keyboard.
Draw on the customer's screen (pen, highlighter) to illustrate points and help guide customers during support sessions.
Transfer files to your customer and retrieve files from their computer.
Reboot the customer's computer and have it reconnect to the session.
Retrieve diagnostic information about the customer's computer during support sessions, and save/send them.
Send scripted messages and URLs during support sessions.
Have the GoToAssist software run as a service on the customer's computer.
Request Windows login credentials from customers, which allows representatives to access customer's computers without actually knowing the password.
Chat with the customer and get visual indicators of how long since new chats have arrived
Upgrade from web-based support sessions to standard screen-sharing support sessions.