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The Customer Chat Box allows for nearly instantaneous chat with the customer.
There are several parts to the customer Chat box, as shown below:
Note: Customers entering through a Queue Mode portal who are placed in the queue receive status update notices in the Chat box.
Chat Boxes in Phone Mode
Most Phone Mode configurations include a hidden chat component for both you and the customer.
To display the Chat boxes in Phone Mode
Use the Chat boxes to send a file to you from the customer.