Screen Sharing

Most GoToAssist sessions automatically begin in Share Customer’s Screen Mode. For sessions that do not automatically start in Screen Sharing or that have discontinued Screen Sharing, you can manually initiate Screen Sharing at any time. In addition, you can stop and restart Screen Sharing at any point during the support session.

Screen sharing can be configured as viewing only (Screen Viewing) or as viewing with shared mouse and keyboard control (Screen Sharing).

In addition, Screen Sharing can be configured as Share Customer’s Screen, allowing you to share the customer’s desktop, or as Share My Screen, allowing you to share your desktop with the customer.

To initiate Customer Screen Sharing

• Click the Share Customer’s Screen icon on the Chat box toolbar, or from the representative Chat box Screen Sharing menu choose Share Customer’s Screen.
• This enables you to view the customer's desktop.

Note: When Screen Sharing is initiated, the customer needs to accept the Screen Sharing download; if this is not done, you will not be able to use Screen Sharing. If you restart Screen Sharing, allow at least 10 seconds before restarting to ensure that Screen Sharing ends completely before attempting to restart.

To initiate Share My Screen

• Click the Share My Screen icon  on the Chat box toolbar, or from the representative Chat box Screen Sharing menu, choose Share My Screen.
• This enables the customer to view your desktop.

To end Screen Sharing/Screen Viewing

• From either Chat box menu bar, click the button.

| Views: 2531 | Last Updated: Wed, Nov 21 2012 2:55 PM

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