Find an Answer
In Session Section
The In Session section shows which sessions you have replied to and are personally handling.
Field Definitions
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Timer: |
A color-coded icon and a countdown timer indicating time left to respond to the query. |
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Portal: |
The portal name from which the customer query was posted. |
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Session ID: |
The unique session number for the session. |
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Posted: |
The time the query was originally posted. |
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Name: |
The name of the customer, if available. |
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Language: |
The language setting for the portal from which the customer query was posted. |
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Query: |
The text of the customer’s question, only available with SmartBox portals. |
Icon Definitions
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The customer is downloading. |
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The customer is connecting. |
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The customer and representative are in a chat-only communication. |
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The customer and representative are in a Customer Screen Sharing connection. |
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The customer and representative are in a Share My Screen connection. |
| Views: 1875 | Last Updated: Wed, Nov 21 2012 2:55 PM
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