Drawing Tools

The Viewer window has annotation tools that can be used to facilitate the support session by drawing on the screen. Use these annotation tools to assist you when guiding your customer through steps and processes during your support session.

To draw on the screen

1. From the Viewer window’s Draw menu, select Pen, or if hot keys are enabled, press F11 on the keyboard. The mouse changes to resemble a pen.
2. Press and hold the left mouse button while dragging the mouse. Drawing appears in blue.
3. Hold the Shift key while dragging the mouse to draw in a straight line.

Note: For keyboard shortcuts to work they must first be enabled in Viewer Preferences.

To highlight on the screen

1. From the Viewer window’s Draw menu, select Highlighter, or if hot keys are enabled, press F8 on the keyboard. The mouse changes to resemble a highlighter.
2. Press and hold the left mouse button while dragging the mouse. Highlighting appears in yellow.
3. Hold the Shift key while dragging the mouse to highlight in a straight line.

Note: For keyboard shortcuts to work they must first be enabled in Viewer Preferences.

To erase drawings 

1. From the Viewer window’s Draw menu, select Erase all drawings, or if hot keys are enabled, press F12 on the keyboard.

Note: For keyboard shortcuts to work they must first be enabled in Viewer Preferences.

Arrow Stamper Tool

The Arrow Stamper tool allows you to focus the customer’s attention on a particular area of the screen by using an arrow.

To place an arrow on the screen

1. From the Viewer window’s Draw menu, select Arrow Stamper, or if hot keys are enabled, press F9 on the keyboard. The mouse changes to resemble an arrow.
2. Click the left mouse button to stamp an arrow.

| Views: 5129 | Last Updated: Tue, May 28 2013 4:25 PM

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