Change HelpAlert Password - GoToAssist Corporate

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Change HelpAlert Password

You can change your password from within HelpAlert. You are required to change the password at regular intervals, as defined in the GoToAssist Management Center.

To change a HelpAlert password

From the Options menu on the HelpAlert List View or the System Tray, choose Change Password. The Change Password web page opens.

1. In the Login field, enter the HelpAlert login in email format.

2. In the Current Password field, enter the current password.

3. Enter the new password. The new password must be between 8-32 characters and contain at least three of the following four items:

  • uppercase alphabet [A-Z]
  • lowercase alphabet [a-z]
  • numbers [0-9]
  • special symbols [~`!@#$%^&*()_-+={}[]|\:;”’<>,.?/]

Passwords must not be the same as the log-in name or the actual first or last name on your account.

4. Re-type the new password.

5. Click Submit.

6. Exit HelpAlert and log in using the new password.

Note: Changing your HelpAlert password also changes your Management Center password.

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