GoToAssist Express – Popular Articles

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|   Views:   3310   |   Knowledge Article   |   Last Updated:  Sat, Jun 02 2012

To aid with software installation and upgrades, you can initiate a shut-down, restart and reconnect the customer's computer. Initiating the reboot and reconnecting from your Viewer enables the customer to reconnect to the support session without havi

|   Views:   2002   |   Help Article   |  Last Updated:  Wed, Apr 18 2012

After the G2MG RS migration to G2A, some reporting functions changed. Single user and Multi-user accounts must select a specific technician before running a UAS report.

|   Views:   992   |   Knowledge Article   |   Last Updated:  Mon, Apr 23 2012

If you do not Java installed, or have an old version of Java and are using Internet Explorer the error "We were unable to return you to citrixonline.com. Internet Explorer has stopped trying to restore the website." may occur when using any of our products. Updating java will resolve the issue.

|   Views:   5664   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012

When I join or start meeting from a Mac an applet window appears and my browser freezes

|   Views:   4389   |   Knowledge Article   |   Last Updated:  Thu, Mar 15 2012

The purpose of this article is to provide answers to some commonly asked questions regarding the transition of GoToAssist Express customers to GoToAssist Remote Support.

|   Views:   3496   |   Help Article   |  Last Updated:  Wed, Apr 18 2012

The File Transfer feature enables you and your customer to exchange files and folders. It uses the same firewall and proxy-friendly connection techniques as screen sharing. There are no restrictions on the type or size of files that can be sent.

|   Views:   2129   |   Help Article   |  Last Updated:  Wed, Apr 18 2012

To begin a support session, you must first generate a support key and then convey that key to your customer.

|   Views:   7873   |   Help Article   |  Last Updated:  Wed, Apr 18 2012

GoToAssist Express helps you support your customers who have multiple monitors. You quickly can navigate between the monitors a few different ways while in a session. The following screen is displayed when GoToAssist Express identifies a system

|   Views:   2294   |   Help Article   |  Last Updated:  Wed, Apr 18 2012

Learn how to change the Unattended Support access code

|   Views:   3888   |   Help Article   |  Last Updated:  Wed, Apr 18 2012