Welcome

Citrix^® GoToAssist^® ExpressTM is a Web-based technology that enables you to deliver live technical support anywhere in real time. With this technology, you can:

• Communicate with a customer via a chat box
• View your customer's desktop
• Share control of your customer's mouse and keyboard
• Send and receive files
• Reboot and reconnect to your customer's computer
• Use the Remote Diagnostics tool to retrieve key information on the status of the customer's computer
• Connect with up to eight customers at one time
• Provide unattended support
• Leave zero footprint on your customer's computer

GoToAssist Express is easy to use and comes with a complete set of features to help you quickly support your customers.

For more information about GoToAssist Express, please see the following:

Features

System Requirements

Commonly Used Terms

Note: This user help document is written primarily for GoToAssist Express support providers. If you are a customer receiving support, please see Join a Session for information about joining a GoToAssist Express remote support session.

| Views: 9144 | Last Updated: Wed, Apr 18 2012 4:25 PM

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