Find an Answer

Search GoToAssist Corporate articles, videos and user guides   Your search term must have 2 or more characters.

Video Training

GoToAssist - Management Center QuickStart (5:04)

  • Accessing the management center
  • Management center features
  • Tips and best practices

GoToAssist - Phone Mode (8:04)

  • What is “Phone Mode”?
  • Representative and customer interaction
  • In-session features

GoToAssist - Web Mode (7:15)

  • What is “Web Mode”?
  • Representative and customer interaction
  • In-session features

GoToAssist FastChat (2:52)

  • What is FastChat?
  • How does FastChat work?
  • Features and Benefits of FastChat

GoToAssist Corporate and Windows 8 (2:52)

  • New Windows 8 OS
  • Standard Desktop
  • Windows 8 Apps Desktop

Smart Button (16:29)

  • Learn about the SmartButton mode
  • Screen sharing and drawing tools
  • Collaboration and session transfer

Smart Question or Smart Box (16:35)

  • Learn about the SmartBox mode
  • Screen sharing and drawing tools
  • Collaboration and session transfer

Smart Match (16:33)

  • Learn about the SmartMatch mode
  • Screen sharing and drawing tools
  • Collaboration and session transfer

Smart Code or Phone Mode (16:44)

  • Learn about the SmartPhone mode
  • Screen sharing and drawing tools
  • Collaboration and session transfer

Management Center for GoToAssist Administrators (43:18)

  • Learn how to use the Management Center
  • Generate reports
  • Manage representatives and much more