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If you do not Java installed, or have an old version of Java and are using Internet Explorer the error "We were unable to return you to citrixonline.com. Internet Explorer has stopped trying to restore the website." may occur when using any of our products. Updating java will resolve the issue.
HelpAlert is the component of GoToAssist that enables you to receive and reply to incoming customer queries. It needs to be downloaded from Citrix Online only once and does not require an install process.
We are in the process of adapting all our our products to use our proprietary launcher service that is independent of Java.
These FAQs address common BlackBerry support questions
The Viewer window has annotation tools that can be used to facilitate the support session by drawing on the screen. Use these annotation tools to assist you when guiding your customer through steps and processes during your support session.
The following are the system requirements for GoToAssist Corporate version 10.0.
Invite to Session enables you to invite additional representatives who can further assist with the remote session.
GoToAssist Representative password reset instructions.
To aid with software installation and upgrades, you can initiate a shut-down, restart and reconnection of the customer's computer. Initiating the Reboot and Reconnect from the GoToAssist Chat box enables the customer to reconnect to you without having to post another query or download the GoToAssist software again. If GoToAssist is running as a service on your customer's machine, you also have the option to Reboot and Reconnect into Safe Mode. This reboots your customer's machine into Safe Mode with Networking and automatically reconnects you when the machine boots up.
These FAQs address common support questions for Mac OS X 10.7 (Lion) and 10.8 (Mountain Lion)