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Citrix GoToAssist is a web-based technology that enables you to deliver live technical support anywhere in real time.
With this technology, you have the ability to do the following:
HelpAlert is the component of GoToAssist that enables you to receive and reply to incoming customer queries. It needs to be downloaded from Citrix Online only once and does not require an install process.
To download HelpAlert
To complete the auto-update
The HelpAlert software has a built-in auto-update feature that checks for the latest version of the HelpAlert software each time you log in. If the system detects that a new version of the software is available, it prompts you to update the version. When Citrix Online no longer supports previous versions of HelpAlert, you will be forced to upgrade.
Note: Access to some GoToAssist features is dependent upon the GoToAssist configuration implemented. Please see your organization's GoToAssist administrator to inquire about your specific GoToAssist configuration.