GoToAssist FastChat User Guide (PDF)

Representatives should review this guide provides to obtain more information about using FastChat, features and functionalities, and system requirements.

GoToAssist QuickStart Guide (PDF)

Learn the essential GoToAssist Corporate functions and features in this short guide. You should view this document to quickly learn about GoToAssist features if you are new to GoToAssist Corporate.

GoToAssist for Salesforce Quick Start Guide (PDF)

GoToAssist for Salesforce representatives should review this quick start guide for instructions on how to start a remote-support sessions directly from Salesforce customer case records.

GoToAssist Representative v10 Upgrade Guide (PDF)

Learn about the latest v10 improvements to the GoToAssist representative experience.

GoToAssist Representative User Guide (PDF)

Representatives using GoToAssist Corporate for the first time may want to review this document for a full list of GoToAssist Corporate features and functionalities. Learn how to manage HelpAlert; set preferences; connect with a customer; share control a customer's mouse and screen; use collaboration tools; and chat with customers.

GoToAssist Management Center Quick Start Guide (PDF)

The GoToAssist Management Center offers advanced management and reporting tools that provide supervisors and managers the ability to manage representatives, access detailed performance reports, review chat transcripts, replay screen-sharing sessions and monitor live activity.

GoToAssist Management Center v10 Upgrade Guide (PDF)

Learn about the latest v10 enhancements to the GoToAssist Management Center.

GoToAssist for Salesforce Install Guide (PDF)

This guide is for Salesforce system administrators that wish to install and configure the GoToAssist for Salesforce app.

GoToAssist Management Center Guide (PDF)

Supervisors and managers should view this guide to learn how to access detailed performance reports, review chat transcripts, replay screen-sharing sessions, monitor live activity, and change their settings. If you are using GoToAssist Management Center feature for the first time, you may want to review this document.