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Steps for Installing on Windows

Installing the full-featured GoToWebinar desktop app onto your computer allows you to get the most out of your webinar. When you start or join a webinar, the software download will begin automatically.

Note: These instructions apply to Windows customers only; also see Steps for Installing on Mac for more information. Also see Join Help for troubleshooting information.

Topics in this article:

About the installation package

Download the desktop app

Run the desktop app once installed

About the installation package

When you start or join a webinar, 2 pieces of software will be automatically installed on your computer. By leaving these applications installed, you will be able to join future webinars more quickly by avoiding the extended download process.

Note: If you remove either application at a later time, you'll need to go through the entire download process again. We highly recommend leaving both applications installed if you frequently join webinars so that you don't lose the benefit of faster join times.

  • GoToWebinar desktop app
    This is the main software that you use to start and join webinars.

  • GoTo Opener app
    GoToWebinar uses this "helper" application to open GoToWebinar desktop app and launch you into active sessions.

Download the desktop app

Note: When you click the Download button below, you will be launched into a test session.

Windows

Mac

1. Organizers can also start a webinar (or attendees can join a webinar) to initiate the software download. Once the web browser launches, you will see the following: 

  • If the GoTo Opener application is not installed (either first time joining or it was removed), then the GoToWebinar Opener.exe file will automatically start downloading. Continue to Step #2.

  • If the GoTo Opener application is already installed, then some or all of the following steps will be skipped. The web browser will automatically start the Opener app, which will then launch the GoToWebinar application (or install it again, if needed). Skip down to Run the desktop app once installed for more details.

2. If the GoTo Opener application is not already installed, then the GoToWebinar Opener.exe file will automatically begin downloading. Depending on which web browser you are running, you can complete the download as follows:

Mozilla Firefox®

  • Click Save File when prompted by the "Opening GoToWebinar Opener.exe" dialog (click restart the download in the browser window if needed).

  • Click the Downloads button in the toolbar, and then select the "GoToWebinar Opener.exe" file.
  • Click Run if prompted.

Google Chrome™

  • When the download finishes, click GoToWebinarOpener.exe at the bottom of the page to open the file (click restart the download in the browser window if needed).

  • Click Run when prompted.

Internet Explorer®

  • Click Run when prompted (click launch GoToWebinar again in the browser window if needed).

3. The GoTo Opener application will be automatically installed, along with the Web Deployment browser plugin (click Yes if prompted by User Account Control). GoToWebinar will be automatically launched.

 

 

Once the download is done, the customer will be able to join future webinars even faster! See Run the desktop app once installed for more information about joining future webinars.

Note: If customers remove the GoTo Opener application at a later time, they'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times.

Run the desktop app once installed

Once the GoTo Opener application has been installed, customers will not need to download it again (unless they remove it). When these customers join a support session next, they will be prompted with additional dialogs from the web browser requesting permission to start the GoTo Opener and/or GoToWebinar application on the customer's behalf.

Mozilla Firefox

If you are running Firefox, you may be prompted to choose an application to use (either the GoTo Opener application, or the GoToWebinar application).

1. Select the "Remember my choice for citrixonline links" check box to avoid being prompted by the dialog again when joining future sessions.

2. Click OK to continue. The GoTo Opener application will then start, as shown in Step #3 above.

Google Chrome

If you are running Chrome, it may request your permission to open an external application (i.e., the GoTo Opener application or the GoToWebinar desktop application) by prompting you with an "External Protocol Request".

1. Select the "Remember my choice for citrixonline links" check box to avoid being prompted by the dialog again when joining future sessions.

2. Click Open GoTo Opener to continue. The GoTo Opener application will then start, as shown in Step #3 above.

Internet Explorer

Customers running Internet Explorer v9 or newer will not be prompted by any additional dialogs. Customers running v8 or older will be prompted to manually launch the applications.

1. Click Launch GoToWebinar in the web browser.

2. Click Run in the Application Run dialog. The GoTo Opener application will then start, as shown in Step #3 above.

 

Related

Join Help and FAQs

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I can't join my session

Why isn't the download working?

What are the system requirements for using the desktop app?

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Why can I see the presentation but not hear the audio?

How do I configure GoToWebinar to work with firewalls?

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Steps for Installing on Mac