Test your Connection, Audio or Webcam - GoToWebinar

Find an Answer

Search GoToWebinar articles, videos and user guides   Your search term must have 2 or more characters.

Test your Connection, Audio or Webcam

You can test your internet connection, audio connection and webcam at any time, whether you're getting ready to start a session or are already in one.

Topics in this article:

Test your internet connection

Test your computer audio

Test your webcam

Test your internet connection

Before a session

1. To test your connection from a computer or mobile device, join the test session using the following URL: https://www3.gotomeeting.com/join/406552062.

2. You will automatically be launched into session.

  • Desktop users – If you have not yet installed the GoToWebinar desktop application, the download will automatically begin. See Install on Windows or Install on Mac for more information.
  • Mobile users – If you have not yet installed the GoToWebinar app, you will be directed to the app store to download it.

3. If you see a "Waiting for Organizer" message, you've successfully joined the test session. You should be able to join GoToMeeting, GoToWebinar and GoToTraining sessions from this computer. Close the "Waiting for Organizer" dialog to exit the test session.

Note: If you're unable to join the session, you may not have all the necessary software. See Join Help for more troubleshooting tips, and make sure you have all the System Requirements.

During a session (Windows only)

Does something feel off with your webinar session? You can test your GoToWebinar connection while in session to find out for sure.

1. While in a session, open Preferences.

2. Click Connection in the left navigation.

3. Under "Test your GoToMeeting connection", click Test Connection.

4. Under "Test Results", you'll see one of the following messages:

  • Passed: You've established a connection.
  • Fail: You haven't established a connection. See Connection Test Help for troubleshooting info.

Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToWebinar. If you don't have a proxy, please check to see that you have the minimum system requirements.

5. Click OK when finished.

Test your computer audio

Before a session

1. Right-click the daisy icon in the system tray and select Preferences.

2. Select Audio in the left navigation.

3. Configure and test your audio as follows:

  • Use the drop-down menus to select which devices to use for microphone and speakers. If you do not see the device you're looking for, ensure that it is properly plugged into your computer.
  • If they are working as expected, you'll see the Mic meter and Speakers meter light up in green. If you do not see that happen, try selecting a different device.
  • If needed, click Play Sound to play a noise to test your speakers setup.

4. Click OK when finished. GoToWebinar will remember your selection (unless the selected device is disconnected before the next session).

During a session

1. You can use any of the following methods while in session:

  • Follow the instructions under Preferences > Audio, as described above.

  • Access the drop-down menus described above in the Audio pane of the Control Panel.

  • Click Sound Check in the Audio pane of the Control Panel, then use the Sound Check window to select your device and test the sound. If the audio isn't working as expected, try selecting another device that's connected to your computer from the drop-down menu until the audio indicators turn green.

Test your webcam

You can test your webcam at any time to make sure everything looks the way you want it to.

1. Right-click the daisy icon in the system tray and select Preferences.

2. Click Webcam in the left navigation.

3. If you have a webcam connected, you will see a preview of it under "Webcam Setup".

Related

Organizer Quick Start

How to Log In

Find your Optimal Connection Settings (Windows)

System Requirements

What's New

Try GoToMeeting Free

Did this article answer your question?
Yes
No
Why?