Switch Audio Modes in Session - GoToWebinar

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Switch Audio Modes in Session

You can switch the audio mode you use to connect to the session while the session is in progress (i.e., switch from Computer/Internet mode to Phone mode or vice versa). This can be useful if you are having issues connecting with your current method.

Also see these resources:

Topics in this article:

Switch modes using the desktop app

Switch modes using the Instant Join app

Switch modes using the iOS app

Switch modes using the Android app

Switch modes using the desktop app

1. At the top of the Control Panel, expand the Audio tab.

2. Use the radio buttons to select either Computer audio or Phone call.

  • If you selected Computer audio, use the drop-down menus to select which audio devices to use for your mic and speakers.
  • If you selected Phone call, use a telephone to dial in to the audio and enter the access code and Audio PIN when prompted. Use the drop-down menu to see phone numbers for additional countries.

If you do not see either the Computer audio or Phone call options, then it's possible that the organizer disabled the option for this session. If they used custom audio information, then you will see specific instructions from the organizer instead of the built-in audio options.

Switch modes using the Instant Join app

Note: Only attendees running Google Chrome can use mic and speakers (VoIP). Attendees using any other web browser will need to dial in to the audio conference via phone.

1. Click the Settings icon in the toolbar.

2. Use the radio buttons to select either Computer audio or Phone call.

  • If you selected Computer audio, use the drop-down menus to select which audio device to use for your microphone.
  • If you selected Phone call, use a telephone to dial in to the audio and enter the access code and Audio PIN when prompted. Use the drop-down menu to see phone numbers for additional countries.

If you do not see either the Computer audio or Phone call options, then it's possible that the organizer disabled the option for this session. If they used custom audio information, then you will see specific instructions from the organizer instead of the built-in audio options.

Switch modes using the iOS app

1. Tap Audio in the lower toolbar.

2. Select the audio mode you want to use:

  • If you select Switch to the Internet Call, you will be automatically connected using your device's mic and speakers.
  • If you select Switch to the Phone Call, you will be prompted to allow the app to automatically dial you in using your telephone's cellular service (PSTN). Tap Dial to continue.

If you do not see either the Computer audio or Phone call options, then it's possible that the organizer disabled the option for this session. If they used custom audio information, then you will see specific instructions from the organizer instead of the built-in audio options.

Switch modes using the Android app

1. Tap the Options icon in the upper toolbar and select Audio options.

2. On the Audio screen, you can select whichever option you prefer:

  • Connect to Internet audio – Use your device's mic and speakers (VoIP) to connect to the audio conference.
  • Connect to the phone call – Dial in to the audio conference using a phone (PSTN).
  • Disconnect from audio – Disconnect from the audio conference completely.

If you do not see either the Computer audio or Phone call options, then it's possible that the organizer disabled the option for this session. If they used custom audio information, then you will see specific instructions from the organizer instead of the built-in audio options.

 

Related

Audio Help and FAQs

Available Audio Modes

Connect to Audio using your Telephone

Connect to Audio using the Internet (Mic and Speakers)

Connect to Audio using Custom Audio Info

Mute and Unmute Yourself

Mute and Unmute your Attendees

Join Sessions Muted

Test your Mic and Speakers (VoIP)

Manage Phone Audio via Keypad Commands

Report Audio Issues to Citrix

Set Default Audio Options

Enable/Disable On-Hold Beeps and Entry Chimes

Provide Toll-Free Phone Numbers (OpenVoice Integrated)