Installation Troubleshooting for Google Chrome (Windows) - GoToTraining - LogMeIn

Find an Answer

Search GoToTraining articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

Installation Tips for Google Chrome (Windows)

Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.

Applies to Windows only; also see Mac info

Restart the download.

On the Launcher page, click download & run GoToTraining in the blue box on the launcher page. You should then see the "GoToTraining Opener.exe" file begin downloading and display at the bottom of your screen.

Run the GoToTraining Opener file.

The "GoToTraining Opener.exe" file should have appeared in the lower-left corner of your browser. Click it to open it, then click Run to launch GoToTraining.

 

If you do not see the "GoToTraining Opener.exe" file in your browser, you can retrieve it as follows:

1. Press Ctrl + J on your keyboard.

2. In the Downloads folder, click GoToTraining Opener.exe.

3. Click Run to launch GoToTraining.

Approve the External Protocol Request.

If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click Launch Application to continue.

 

Related

I can't join my session

Installation Tips for Google Chrome (Mac)

Installation Tips for Mozilla Firefox (Windows)

Installation Tips for Mozilla Firefox (Mac)

Installation Tips for Internet Explorer (Windows)

Installation Tips for Safari (Mac)