GoToTraining RevStream FAQs - GoToTraining - LogMeIn

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GoToTraining RevStream FAQs

The GoToTraining® RevStream™ feature enables payment processing through integration with PayPal™ services. Once it's set up, trainers can charge for their training sessions and manage payments through GoToTraining. This functionality will help you streamline the administration process while increasing your training revenue. To help you get started, we've compiled the following frequently asked questions.

General Information

What is GoToTraining® RevStream™?

What payment processing features does GoToTraining provide?

Does my company need to have a PayPal account in order for me to process online payments?

Do my customers need to have PayPal accounts? What payment methods are accepted?

Are there additional fees required for payment processing?

Account Setup

How do I set up payment processing through GoToTraining?

Can I link my GoToTraining account to more than one PayPal account?

What if I need to change which PayPal account is linked to my GoToTraining account?

Registration and Payment

How do my registrants pay for a training through GoToTraining?

Can my registrants pay in multiple currencies?

What if I want to waive the fee for a registrant?

Cancellations and Refunds

If I cancel a registration, will I be able to issue a refund?

Are there times when I won't be able to issue a refund?

General Information

What is GoToTraining RevStream?

The GoToTraining® RevStream™ feature enables payment processing through integration with PayPal™ services. Once it's set up, organizers can charge for their trainings and manage payments through GoToTraining. This will help you streamline the administration process while increasing your training revenue.

What payment processing features does GoToTraining provide?

GoToTraining lets you set a price for your session, accept payment in multiple currencies, receive payments to your PayPal account and manage partial and full refunds if you need to cancel someone's registration. Registrants can pay online using major credit cards (Visa, MasterCard, Discover and American Express) or via PayPal. If you want to allow registrants to pay offline (e.g., check or invoice), you can manually mark them as "paid" in the system.

Does my company need to have a PayPal account for me to process online payments?

Yes. You or your company must have a confirmed and verified PayPal account to take advantage of RevStream payment processing. We recommend using a business or premier PayPal account so your customers won't need to have PayPal accounts to pay you.

You can learn more about the different types of PayPal accounts on the PayPal website.

Do my customers need to have PayPal accounts? What payment methods are accepted?

If you have a business or premier PayPal account, your customers can pay online using major credit cards (Visa, MasterCard, Discover and American Express) or via PayPal. If you have a personal PayPal account, they can only pay online via PayPal.

If you want to accept other methods of payment, such as cash, checks or purchase orders, you can process those payments separately and then manually mark those registrants as "paid" and the system will register them for the session.

Are there additional fees required for payment processing?

Service charges will be applied as the feature is used. In addition to standard PayPal transaction fees*, LogMeIn will charge a convenience fee of 1.9% of each registrant's fee, with a cap at $9.95 per registrant, or at the cap set for the currency you've selected (see below). All fees will be deducted automatically from your PayPal account at the time of transaction.

LogMeIn fee = 1.9% of registration, up to these fee caps per registrant:

U.S. Dollars $9.95
Canadian Dollars$ 9.95
Australian Dollars$12.95
New Zealand Dollars$14.95
British Pounds £5.95
Euros€7.95

*The typical PayPal rates are 2.9% + 0.30 per transaction, unless otherwise agreed upon with PayPal. Please see PayPal's fee policy.

Account information

How do I set up payment processing through GoToTraining?

Here's a quick rundown of the set-up process. If you are part of a multi-user account, you'll need to ask your organization's account administrator to set it up for you.

Set up a PayPal account. If you don't already have one, we recommend that you use a premier or business PayPal account.

Confirm your PayPal account. When you initially create your PayPal account, you will receive an email to activate and confirm your account. Make sure you follow the steps to confirm your account so you can accept payments from other people.

Verify your PayPal account. The PayPal verification process varies by country or region, but in the U.S., one way to become verified is to link your bank account to your PayPal account. If your PayPal account isn't verified, log in to your PayPal account, click Get Verified in the Status field below your name and follow the instructions provided.

Set up payment processing in your GoToTraining account. Log in, click My Trainings and select Settings. Then go to the Payments section and follow the instructions.

Can I link my GoToTraining account to more than one PayPal account?

No, each GoToTraining account can only be linked to a single PayPal account at this time. Even if you have multiple organizers using your GoToTraining account, all funds collected will go to the same PayPal account. Any disbursements to different people or departments in your organization will need to be managed by you through PayPal or your finance department.

What if I need to change which PayPal account is linked to my GoToTraining account?

You can link your GoToTraining account to a different PayPal account at any time. Just remove the original link and set up a new one in the Payments section on the GoToTraining Settings page. However, once a change has been made, the GoToTraining system will not be able to perform refunds for registrations processed through the former PayPal account.

Registration and Payment

How do my registrants pay for a training through GoToTraining?

Payment processing has been integrated seamlessly into the GoToTraining registration process. Once your registrants have completed their initial registration details, they are taken to a page where they are shown their payment options, including paying with a major credit card, via PayPal or through whatever alternate methods you may have indicated (check, invoice, etc.).

Can my registrants pay in multiple currencies?

Yes. When you set up your training, you can specify one of the currencies below as the currency you would like to be paid in. That is the currency that will be shown on your registration page. If a registrant pays in another currency, PayPal (which supports multiple currencies) will convert it to your chosen currency. PayPal charges a receiving fee for this service.

Currencies supported by GoToTraining:

  • Australian Dollars
  • British Pounds
  • Canadian Dollars
  • Euros
  • New Zealand Dollars
  • U.S. Dollars

Most other currencies can be converted by PayPal into your chosen currency.

What if I want to waive the fee for a registrant?

If you want to waive the fee for a registrant, you can manually mark them as "paid" and the system will register them for the session.

Cancellations and Refunds

If I cancel a registration, will I be able to issue a refund?

A full or partial refund can be issued through the GoToTraining service up to 60 days from the initial transaction; after that, you will need to issue the refund another way, such as by check or the "Send Money" function PayPal offers. Refunds can also be managed directly through your PayPal account.

If the refund occurs within the required 60-day period from the initial transaction, LogMeIn and PayPal service fees will be refunded to your PayPal account, regardless if the refund is issued through GoToTraining or PayPal. If a partial refund is given, LogMeIn and PayPal fees will be prorated.

Are there times when I won't be able to issue a refund?

The following are instances when a refund cannot be issued through the GoToTraining service:

  • Payment was not processed through GoToTraining service. Instead, payment was received through an alternate payment option and registrant was manually marked as "paid" in GoToTraining. For example, you received a check or money order.
  • Initial registration date was more than 60 days from the refund date.
  • Payment is pending for a registrant.
  • Payment was originally received by a different PayPal account that is not currently linked to your GoToTraining account.
  • If manual approval is on, registrant is waiting approval and has not yet paid for the training.

Getting Started

Learn how to start charging for trainings. If you're an administrator on a corporate account, adjust your company's account Settings to begin charging for your GoToTraining sessions.