Employees vs Clients - ShareFile

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Employees VS Clients

There are a few important differences between Employee and Client users.

Employee users are most often internal employees or collaborators on your account. Employees may be granted a greater range of permissions and can perform administrative tasks. When logging into their account, an employee often has access to the My Files & Folders tab, as well as any folders they have been added to under Shared Folders.

Client users are most often external to your company, individuals you don't want to grant broad access to, or maybe even customers of your service. Clients have basic permissions and cannot modify the permissions of others. A client user is often limited to the actions and files permitted to them by Employee users with Admin permissions, and may not be able to use all ShareFile apps. When logging into their account, a client can only view and interact with folders they have been added to.


Employees can: (clients cannot perform or access the below items)

Apps only Employees can use:

  • ShareFile Sync for Windows or Mac
  • ShareFile Plugin for Microsoft Outlook
  • ShareFile Drive Mapper

Apps both Employees and Clients can use:

  • ShareFile Desktop
  • Print to ShareFile
  • ShareFile for iOS
  • ShareFile for Android
  • ShareFile for Windows

Note Regarding Company Email

Any user who has the email domain @yourcompany can only be added to your account as an Employee user. If you wish for your employees to be considered client users by the ShareFile system, we recommend using a different email domain.