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There are a few main differences between the employee (internal) and client (external) role. First, only employees can create root level folders in the system. Once the employee has created a folder, he or she can add clients to that folder and give them upload/download permissions to that folder as well as the ability to create subfolders within that folder.
Second, there are a few useful features in the system that are only available to employees. Some examples of these features are the Send a File and Request a File features, which allow for employees to quickly send files to client without the need for creating a folder or to give clients the ability to securely upload files simply by clicking a link in an email. If included in your plan level, the following desktop tools are only available to employee users: ShareFile Sync for Windows, ShareFile Sync for Mac, and ShareFile Plugin for Microsoft Outlook.
Note: Any user who has the email domain @yourcompany will be required to be an employee user.