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ShareFile On-Demand Sync is designed for integration with hosted desktops and applications running in XenApp and XenDesktop environments.
To download a full PDF version of the installation and troubleshooting guide, please click here.
ShareFile On-Demand sync is currently tested in the following environments and operating systems.
On-Demand Sync is required to make ShareFile Windows Sync compatible with XenApp and XenDesktop environments.
The following diagram shows a high level overview of the On-Demand Sync architecture.
ShareFile On-Demand Sync can be installed via EXE or MSI. Both installation types can be downloaded from http://www.citrix.com/downloads/sharefile.
Log files are the typical means of troubleshooting On-Demand Sync.
The SyncService process (Windows service) logs files are located in the Windows temp directory (as defined by the TEMP system environment variable) in the ShareFile subdirectory. Typically the corresponding path is C:\Windows\Temp – but may be different based on environment configuration. The SyncUpdateService log file names are in the format:SyncService2_<timestamp>.log.
The user configuration logs (such as group policy settings) can be found in the user TEMP directory, which is definied by the user environment variables. Typically the corresponding path is %userprofile%\appdata\local\temp.