Implementing ShareFile On-Demand Sync - ShareFile

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Implementing ShareFile On-Demand Sync

ShareFile On-Demand Sync is designed for integration with hosted desktops and applications running in XenApp and XenDesktop environments.

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Installation and Troubleshooting Guide

Click here to download the full PDF version of the installation and troubleshooting guide.

Environment Configurations

ShareFile On-Demand sync is currently tested in the following environments and operating systems.

  1. XenApp 6.5 (Windows Server 2008R2)
  2. XenDesktop 7.1 (Windows Server 2008R2, Windows Server 2012R2, Windows 7 SP1 {x86/x64}, Windows 8.1 {x86/x64})
  3. Citrix Profile Management 4.x
  4. Citrix Profile Management 5.x


On-Demand Sync is required to make ShareFile Windows Sync compatible with XenApp and XenDesktop environments.

The following diagram shows a high level overview of the On-Demand Sync architecture.



ShareFile On-Demand Sync can be installed via EXE or MSI. Both installation types can be downloaded from

  • EXE - Used for per-machine installation which will detect and install pre-requisites
  • MSI - For administrators to perform a push install

Log Files

Log files are the typical means of troubleshooting On-Demand Sync.

Sync Service Logs

The SyncService process (Windows service) logs files are located in the Windows temp directory (as defined by the TEMP system environment variable) in the ShareFile subdirectory. Typically the corresponding path is C:\Windows\Temp – but may be different based on environment configuration. The SyncUpdateService log file names are in the format:SyncService2_<timestamp>.log.

Session Logs

The user configuration logs (such as group policy settings) can be found in the user TEMP directory, which is definied by the user environment variables. Typically the corresponding path is %userprofile%\appdata\local\temp.



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