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Audio problems can be caused by either an issue with the audio bridge, or by user error and misuse. You can troubleshoot the following audio issues on your own:
If you are experiencing other audio issues, including dropped calls, busy signal, distorted audio, poor PSTN (phone call) audio quality or inability to access your conference, you can call Customer Care within 24 hours of the incident occurring or create a support ticket online. If creating a support ticket, please copy and paste the following template into your request and fill in the fields before submitting. This will help with investigating the issue.
Note: We cannot investigate incidents over 24 hours old as the carriers do not keep call logs for more than 24 hours.
Date the incident occurred:
Time the affected call began (including time zone):
Approximately when did the issue occur:
Conference number called:
Access code or OpenVoice Conference room number:
Phone number you called from:
Were you able to reproduce the issue? Yes/No
If yes, steps to reproduce:
Although the admin can configure your conference management settings to allow a conference call to continue after the organizer leaves, the maximum length of time the call can continue is 60 minutes. Organizers can change the amount of time the call can continue (i.e., after they leave) by logging in at www.global.openvoice.com > Settings > Yes next to "Conference can continue after you leave" > fill in the number of minutes (1-60 minutes) > Save.