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Review a list of frequently asked questions about OpenVoice.
OpenVoice is a reservation-less audio conferencing service, providing robust web-based account tools that allows user provisioning and audio meeting controls for users to manage small and large audio conferences without operator assistance.
Reservation-less or ad-hoc conference calling means that you do not need to schedule or reserve bridge capacity for a meeting. Since OpenVoice is a reservation-less conferencing platform, as a meeting organizer you can hold meetings on your telephone 24 hours a day, seven days a week, 365 days a year – without having to plan ahead.
No. However, please note that the individual maximum call duration is heavily dependent on the various telecommunications carriers that transport the call on your phone. This is especially true for international callers, as their calls may transit through various carriers before reaching the OpenVoice bridge. In general for US Toll calls, our carriers support at least a 6-hour call duration and for US Toll Free calls our carriers support calls at least a 9-hour call duration.
The OpenVoice administrator can configure your conference room to support between 25-500 individual callers or lines to join your meeting during account creation.
No. OpenVoice calls are reservation-less and do not require an operator to start or manage a conference call.
All your notification emails like welcome emails, preference updates, end of conference notices and end of recording notices come from the following email ID - "OpenVoice (DO.NOT.REPLY@citrixonline.com)".
Please see Cancel Your Account for more information.
Yes. Follow the steps below to do so:
1. Go to www.gotomeeting.com and log on to your GoToMeeting or GoToWebinar account.
2. Click on the Schedule a Webinar link. This will bring you to the Schedule a Webinar page.
3. Select Provide your own conference call number.
4. Enter your OpenVoice phone number(s) and conference number into the appropriate text box.
Note: If you're recording your GoToMeeting or GoToWebinar sessions, the audio portion will not be recorded with the video. Please use the Integrated Audio features for combined audio/video recording.
You may contact Global Customer Support at this address.
Please be sure to have your email, Conference ID and organizer PIN available for the agent, if possible.