General FAQs - OpenVoice - LogMeIn

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General FAQs

Review a list of frequently asked questions about OpenVoice.

What is OpenVoice?

What does reservation-less or ad-hoc conference calling mean?

Is there a time limit for how long a conference can be in session?

How many participants can I have on my meeting?

Is there an operator assisted option available in the OpenVoice Solution?

Where are my organizer notification emails coming from?

How do I cancel my account?

Can I use my OpenVoice dial-in numbers with my GoToMeeting or GoToWebinar account?

How do I contact Global Customer Support?

What is OpenVoice?

OpenVoice is a reservation-less audio conferencing service, providing robust web-based account tools that allows user provisioning and audio meeting controls for users to manage small and large audio conferences without operator assistance.

What does reservation-less or ad-hoc conference calling mean?

Reservation-less or ad-hoc conference calling means that you do not need to schedule or reserve bridge capacity for a meeting. Since OpenVoice is a reservation-less conferencing platform, as a meeting organizer you can hold meetings on your telephone 24 hours a day, seven days a week, 365 days a year – without having to plan ahead.

Is there a time limit for how long a conference can be in session?

No. However, please note that the individual maximum call duration is heavily dependent on the various telecommunications carriers that transport the call on your phone. This is especially true for international callers, as their calls may transit through various carriers before reaching the OpenVoice bridge. In general for US Toll calls, our carriers support at least a 6-hour call duration and for US Toll Free calls our carriers support calls at least a 9-hour call duration.

How many participants can I have on my meeting?

The OpenVoice administrator can configure your conference room to support between 25-500 individual callers or lines to join your meeting during account creation.

Is there an operator assisted option available in the OpenVoice Solution?

No. OpenVoice calls are reservation-less and do not require an operator to start or manage a conference call.

What email address are my organizer notification emails coming from?

All your notification emails like welcome emails, preference updates, end of conference notices and end of recording notices come from the following email ID - "OpenVoice (DO.NOT.REPLY@logmein.com)".

How do I cancel my account?

Please see Cancel Your Account for more information.

Can I use my OpenVoice dial-in numbers with my GoToMeeting or GoToWebinar account?

Yes. Follow the steps below to do so:

1. Go to www.gotomeeting.com and log on to your GoToMeeting or GoToWebinar account.

2. Click on the Schedule a Webinar link. This will bring you to the Schedule a Webinar page.

3. Select Provide your own conference call number.

4. Enter your OpenVoice phone number(s) and conference number into the appropriate text box.

Note: If you're recording your GoToMeeting or GoToWebinar sessions, the audio portion will not be recorded with the video. Please use the Integrated Audio features for combined audio/video recording.

How do I contact Global Customer Support?

You may contact Global Customer Support at this address.

Please be sure to have your email, Conference ID and organizer PIN available for the agent, if possible.