Steps for Installing on Macs - GoToMeeting - LogMeIn

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Steps for Installing on Mac

Installing the full-featured GoToMeeting desktop app onto your computer allows you to get the most out of your meeting. When you start or join a meeting, the software download will begin automatically.

Note: These instructions apply to Mac customers only; also see Steps for Installing on Mac for more information. See Join Help for troubleshooting information.

Downloading the desktop app is available on paid plans only. Learn more.

Topics in this article:

About the installation package

Download the desktop app

Run the desktop app once installed

About the installation package

When you start or join a meeting, 2 pieces of software will be automatically installed on your computer. By leaving these applications installed, you will be able to join future meetings more quickly by avoiding the extended download process.

Note: If you remove either application at a later time, you'll need to go through the entire download process again. We highly recommend leaving both applications installed if you frequently join meetings so that you don't lose the benefit of faster join times.

  • GoToMeeting desktop app
    This is the main software that you use to start and join meetings.

  • GoTo Opener app
    GoToMeeting uses this "helper" application to open GoToMeeting desktop app and launch you into active sessions.

Download the desktop app

Note: When you click the Download button below, you will be launched into a test session.

Windows

Mac

1. Organizers can also start a meeting (or attendees can join a meeting) to initiate the software download. Once the web browser launches, you will see the following: 

  • If the Launcher application is not installed (either first time joining or it was removed), then the GoTo Opener.dmg file will automatically start downloading. Continue to Step #2.

  • If the Launcher application is already installed, then the web browser will automatically start the Launcher app, which will then launch the GoToMeeting application (or install it again, if needed). You will not need to continue to Step #2, but you will see the dialogs described in Run the desktop app once installed.

2. If the Launcher application is not already installed, the GoTo Opener.dmg file will automatically begin downloading. Depending on which web browser you are running, you can complete the download as follows:

  • Apple Safari
    Double-click the "GoTo Opener" file in the browser’s Downloads window (click restart the download if the download doesn't start).

  • Mozilla Firefox®
    Select "Open with" then click OK when prompted (click restart the download in the browser window if needed).

  • Google Chrome™
    When the download finishes, click GoTo Opener.zip at the bottom of the page to open the file (you may need to refresh the page and/or click download & run).

3. When the GoTo Opener window opens, double-click the Launcher icon .

4. You will see a message noting that "GoTo Opener" is an application downloaded from the internet. Enable the "Don't warn me [...]" check box, then click Open to continue. The GoToMeeting application will then finish downloading and automatically launch. Once the download is done,you will be able to join future meetings even faster!

See Run GoToMeeting once installed for more information about joining future meetings.

Note: If you remove the Launcher application at a later time, you'll need to go through the entire download process again. We don’t recommend that you do this if you frequently join meetings, as you will lose the benefit of faster join times.

Run the desktop app once installed

Once the Launcher application has been installed, you will not need to download it again (unless you remove it). When you next start or join a meeting, you will be prompted with additional dialogs from the web browser requesting permission to start the Launcher and/or GoToMeeting application on your behalf.

  • Apple Safari
    Users running Safari will not be prompted by any additional dialogs.

  • Mozilla Firefox
    If you are running Firefox, you may be prompted to choose an application to use (either the GoTo Opener application, or the GoToMeeting application).

    1. Select the "Remember my choice for citrixonline links" check box to avoid being prompted by the dialog again when joining future meetings.
    2. Click OK to continue. The Launcher application will then start.

Google Chrome
If you are running Chrome, it may request your permission to open an external application (i.e., the Launcher application or the GoToMeeting desktop application) by prompting you with an "External Protocol Request".

1. Select the "Remember my choice for GoTo Opener links" check box to avoid being prompted by the dialog again when joining future meetings.

2. Click Open GoToOpener to continue.

3. Click Open when prompted. The Launcher application will then start.

Related

Get Ready for Your First Meeting

Download the Launcher File on Windows

Join Help