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GoToMeeting App for Android FAQs

Review frequently asked questions on the GoToMeeting app for Android

General Information

Can I use the GoToMeeting app for Android on my Android device?

Yes. If you’re running Android 2.2 (Froyo) or higher, you can install the GoToMeeting app from the Google Play Store to join meetings and webinars as an attendee. We recommend using devices with a 1Ghz processor or higher for optimal performance.

How can I download the GoToMeeting app?

You can download the GoToMeetng app from the Google Play Store by signing in to your Google account linked with your Android device and searching for the GoToMeeting app to install it. If you don’t see an Install button, you may not be running Android 2.2 (Froyo) or higher – (the minimum system requirement needed to install the GoToMeeting app).

You can also download the GoToMeeting app from the Amazon Appstore (only available in the U.S.), which lets you instantly download the GoToMeeting app to an Android device.

If you have the GoToMeeting app pre-loaded onto your device, you’ll need to first upgrade to the latest version of GoToMeeting. To upgrade, select the GoToMeeting daisy icon and then select the Upgrade button to install the most recent version of the app.

 

If I have a Motorola Android-based device that doesn’t have the Google Play app, can I still download the GoToMeeting app?

Yes. Attendees using Motorola Android-based devices in China can now download the GoToMeeting app from SHOP4APPS™ – Motorola’s preinstalled Android application storefront. The GoToMeeting app is not yet localized in Chinese, but it is available in English, German, French, Spanish and Italian.

 

Why can I see the GoToMeeting app in the Google Play Store but can’t download it?

Your device may not be running Android 2.2 (Froyo) or higher (the minimum system requirement needed to install the GoToMeeting app). If your device is running 528 MHz CPU, you may not see the Install button to download the GoToMeeting app.

What are the minimum system requirements for joining a GoToMeeting or GoToWebinar session from my Android device?

  • Android 2.2 (Froyo) or higher
  • 1 Ghz CPU or higher recommended
  • WiFi or 3G connection (WiFi recommended)
  • Free GoToMeeting App

Note: Attendees on devices that use CDMA and do not allow simultaneous data and voice sharing must be connected to the Internet from a WiFi network to dial in using the same device they use to join the meeting. Otherwise, they will be disconnected from GoToMeeting. Attendees on devices that use GSM can simultaneously share data and voice seamlessly.

  • For the best audio experience, a headset recommended.

Can I host meetings or webinars from the GoToMeeting app?

Unfortunately, the GoToMeeting app for Android is only designed to support attendees who want to join meetings and webinars. Attendees who join sessions from their Android device cannot be given Presenter Controls at this time. Attendees do not have to have a GoToMeeting account to use the GoToMeeting app.

Can I join a GoToWebinar session as an attendee on my Android smartphone or tablet?

Yes! Simply use the GoToMeeting app to join a webinar as an attendee. You can select the Join URL from your GoToWebinar invitation email, or you can enter the Webinar ID (into the Meeting ID field) to join. If you haven't yet registered for the webinar, you'll be prompted to register and fill out the required information before you can join the session.

Can I join or host a GoToTraining or GoToMeeting Global session from the GoToMeeting app?

No. The GoToMeeting app is only designed for attendees to join meetings and webinars at this time.

Do I need a GoToMeeting or GoToWebinar account to join a session from my Android device?

No. As long as you’re running Android 2.2 or higher, you can install the GoToMeeting app from the Google Play Store free of charge and join meetings and webinars from your device.

Can I record a session from my Android device?

What are some of the unsupported GoToWebinar staff features?

  • Starting or joining a webinar as an organizer
  • Joining a webinar from a panelist invitation email
  • Presenting as a panelist or organizer
  • Screen Sharing

What are some of the unsupported GoToWebinar attendee features?

  • Sending and receiving chats
  • Screen Sharing or presenting

Can I multi-task and use other apps on my Android device while attending a session?

Yes. During a session, you can put the GoToMeeting app into background mode by pressing the Home button on your device to simultaneously use other apps without disconnecting from the meeting.

To re-open the GoToMeeting app, you can do any of the following:

  • Select the GoToMeeting daisy icon from the Android app menu.
  • Open the Notifications tab and select GoToMeeting.
  • Hold down the Home button on your device until the Recent Apps screen appears. Select the GoToMeeting daisy icon .

Can I use a Bluetooth device for a meeting or webinar?

The GoToMeeting app for Android does not officially support Bluetooth devices. However, if you have an A2DP (Advanced Audio Distribution Profile) device, you may be able to listen to the audio during a meeting or webinar, but you probably won't be able to speak. If you can stream music from your Bluetooth device, then you most likely have an A2DP profile that may let you listen to audio during a meeting or webinar – but it's not guaranteed.

Check your device's manufacturer to see if it supports an A2DP profile.

What languages does the GoToMeeting app for Android support?

The GoToMeeting app for Android is supported in English, German, French, Spanish and Italian. If you set your device’s default language to 1 of the supported languages, the GoToMeeting app appears in your selected language.

Troubleshooting

Why can’t I connect to a meeting or webinar on the GoToMeeting app for Android?

The meeting organizer must be using GoToMeeting v4.8 or higher or GoToWebinar v2.8 or higher for attendees to join sessions from Android devices. If the organizer is using an older version, you won’t be able to use the GoToMeeting app; instead, you would need to join the meeting from a Windows or Mac. Attendees cannot join GoToTraining or GoToMeeting Global sessions from an Android device.

Why do I see an “Unable to Join the Meeting” error telling me that the Meeting ID is invalid?

If you manually entered the Meeting ID, double check to see that you typed it correctly.

Why do I have to enable cookies to join? How do I enable cookies on my browser?

If your browser is set to disable cookies, you must first enable cookies before you can join a session. To enable cookies, go to your browser's settings, and select Accept Cookies. Then select the Join link in your GoToMeeting or GoToWebinar invitation email to join.

I prefer to dial in to audio by phone. Where can I find the Audio PIN?

You do not need an Audio Pin to dial in to the audio conference by telephone. To dial in to the audio conference by telephone you can set your default audio to Phone by going to the Settings tab and selecting the Phone icon next to Default Audio. If your default audio is set to Phone and you join a meeting from an Android device, you will be automatically dialed in to the meeting.

You can see if you are connected to the meeting by VoIP or telephone in the Audio tab. If the organizer has provided dial-in phone numbers, you can switch to telephone by tapping Switch to Phone in the Audio Tab. In the Audio tab you will also see a list of telephone numbers associated with the session. If the organizer provides international country numbers, you can choose which country you wish to dial into. Once you tap Dial, you will automatically dial in to the conference via the Android Phone app and will need to navigate back to the GoToMeeting app to return to the session.

Why am I disconnected from GoToMeeting when I try dialing in from my device?

If you’re using a device that doesn’t allow simultaneous data and voice sharing (CDMA), you must connect to the Internet from a WiFi network to dial in using the same device you use to join the meeting; otherwise, you’ll be disconnected from GoToMeeting. If you aren’t connected to the Internet through WiFi, you must use your device’s mic and speakers (VoIP) or dial in with a different device to connect to audio.

Why can’t I access the Meeting Information in my Settings before the meeting starts?

You have to wait until you enter the meeting before you can access the Meeting Information. Once the organizer starts the meeting, you can access the Meeting Information by selecting the Settings button on the View tab.

Why can't I register for a webinar from my Android device?

You may be using an Android device that is not fully compatible with GoToWebinar. Try registering for the webinar from a supported computer or tablet.

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