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Record a Webinar

Review notes on recording, archiving, distributing and playing a webinar.

Archiving, Distributing and Playing Recorded Webinars

Troubleshooting Recording a Webinar

Recording Preferences

Notes on Recording a Webinar

Note: We recommend having 2 organizers record the session in case 1 organizer encounters any issues that may potentially disrupt the recording.

Webinar recording allows an organizer to record all screen activity that is presented in the GoToWebinar Viewer, including desktop and application sharing of other organizers, panelists and/or attendees presenting in the webinar.

See System Requirements for requirements to record a webinar.

Before recording a webinar, an organizer must set recording preferences, including selecting the audio format and recording media format (either GoToMeeting format or Windows Media Player format). If the Windows Media Player format is selected, GoToWebinar will begin an automatic conversion process immediately after a webinar has ended. Allow time for the conversion to take place. The time needed is dependant upon video content, CPU speed and amount of memory available.

To record the audio portion of your session, an organizer must have a sound card installed on his or her computer (if you are able to hear music on the computer, you have a sound card). To record using GoToWebinar integrated audio, an organizer can use the telephone or a microphone connected to his or her computer. To record using the organizer's private audio service, an organizer must have a phone patch connected to both the phone and the mic in port of his or her computer.

Only 1 recording file is created per webinar. If an organizer clicks Record to start the recording, then stops the recording and subsequently restarts the recording during the course of 1 webinar, GoToWebinar will continue recording to 1 webinar recording file.

The default destination to save a recording is the My Documents folder. An organizer can change the destination but only before beginning recording. It is recommended that the designated location have a minimum of 1.0GB of free space to accommodate the recording. For optimum recording performance and in-session experience, it is recommended that you select a location on your local hard drive.

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Record a Webinar

Webinar Recording is only available to meeting organizers or promoted organizers.

Note: To avoid a recorded webinar with a blank screen, please ensure the presenter initiates some type of screen action (such as advancing a presentation slide) after clicking the Start Recording button. If recording begins before the presenter shares his or her screen and there is no screen action, then the playback will only show a blank screen with the audio.

To configure recording settings

1. From the Organizer Control Panel, click the View menu, select Recording. The Recording pane will appear in the Control Panel. Click Settings.

2. On the Recording category:  

  • Audio: Allows you to enable or disable recording the audio portion of your webinar. To record audio, choose which audio service you have scheduled to use for your webinar.

Note: If using VoIP, be sure to check your audio device settings under the Audio category.

  • Video: Allows you to select the webinar recording output format and destination for saving the file.
  • Save in: Select the folder in which you want to save your recording.

Using GoToMeeting Integrated Audio (a)Using Your Own Audio Service (b)
Records all unmuted speakers in the webinar.

To record all unmuted speakers, you need a phone patch connected to both your phone and the mic in port of your Windows.

To record just your voice, you need a microphone connected to your Windows.

If you want to use VoIP with your own audio service, please contact your Account Manager (orporate plans) or Global Customer Support (GoToWebinar plans).

Your Windows must have a sound card installed in order to record audio. If you can hear music through your Windows, you have a sound card.

3. Click OK.

Note: For optimum recording performance and in-session experience, it is recommended that you select a location on your local hard drive.

Note: You cannot change location setting once you have started to record a webinar. If you do not specify a destination, the default is My Documents.

To record a webinar

  1. When you are ready to begin recording, click Start Recording. All screen activity that is presented in the GoToWebinar Viewer will be captured.
  2. Click Stop Recording to pause or stop recording completely. Clicking Start Recording again will continue recording to the same file.

GoToWebinar participants see "This session is being recorded" at the botom of the Control Panel when a session is being recorded.

Note: The lower you set your monitor resolution, the better the quality of the webinar recording. A resolution of 1024 x 768 is recommended for optimal recording quality. Since the recording will scale to the highest resolution among the presenters in a recorded webinar, it is also recommended that all presenters set their resolution to the same setting. Avoid displaying multiple monitors when recording a webinar.

Note: You must have at least 500 MB of space on the destination drive to record a webinar. If you have less than 500 MB of available space, GoToWebinar will display a warning when recording begins. If space drops to 100 MB, recording will be automatically stopped and you will receive a warning message. If you have selected to convert your recording to Windows Media format, you will need 1 GB (twice as much space). The Remaining field in the Recording pane refers to the amount of space available for recording that is listed in the Recording Preferences Save In field.

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