Mac OS X 10.7 Lion FAQs

The new Mac Lion OS promises to be a great upgrade for Mac customers. It includes over 250 new features and many usability enhancements. We have been working closely with Apple and testing our products with this new OS. There are a few known issues that our Mac customers should be aware of if they upgrade to Lion.

If I purchase Mac OS X Lion, will GoToMeeting, GoToWebinar or GoToTraining work for me?

Yes, but you will need to make sure that (1) you're using GoToMeeting 4.8 or higher, and (2) you've installed a version of Java compatible with OS X Lion.

1. Checking the Version Number

If you have GoToWebinar or GoToTraining, remember that you will only see GoToMeeting on the menu bar and desktop icon because the 3 products are all part of the same collaboration suite. To see which GoToMeeting, GoToWebinar and/or GoToTraining version you're using on your Mac, do one of the following:

• In session: Click GoToMeeting in the menu bar and select About GoToMeeting. The version number will be listed in the window that pops up.
• Not in session: Hover your mouse pointer over the GoToMeeting () daisy icon in your dock to see a pop-up message listing which version you're using.

If you are not using GoToMeeting, GoToWebinar or GoToTraining 4.8 or higher, you will still be able to host meetings but will not be able to share your screen. To upgrade to the newest version, contact your account manager (if you're on a corporate account) or call our toll-free 24/7 support line and request to be upgraded.

2. Installing Java

GoToMeeting, GoToWebinar and GoToTraining require Java to be installed in order to host or join sessions; without it, the GoToMeeting, GoToWebinar and GoToTraining applications cannot launch. Since OS X Lion does not include Java, you will need to download and install a version of Java compatible with OS X Lion (this is a one-time download of 150 MB). See Java is not installed in Mac Lion. Do I need it? below for information on downloading Java.

Can I host a GoToMeeting, GoToWebinar or GoToTraining session from Mac OS X Lion?

Yes. As long as you're using GoToMeeting, GoToWebinar and/or GoToTraining 4.8 or higher and have Java installed, your current version will work fine. If you are using an older version, then you may be able to start the session but you will not be able to share your screen. See If I purchase Mac OS X Lion, will GoToMeeting, GoToWebinar or GoToTraining work for me? above for more information.

Can I attend a GoToMeeting, GoToWebinar or GoToTraining session from Mac OS X Lion?

Yes. As long as you have Java installed, you should have no trouble joining. However, if the organizer is not using GoToMeeting 4.8 and makes you the presenter, you will be unable to share your screen. See If I purchase OS X Lion, will GoToMeeting, GoToWebinar or GoToTraining work for me? above for more information.

Java is not installed in Mac Lion. Do I need it?

Yes. GoToMeeting, GoToWebinar and GoToTraining require Java to be installed in order to launch the application. Since OS X Lion does not include Java, you will need to download and install Java compatible with OS X Lion (this is a one-time download of 150 MB). See the following instructions to download Java:

• Download and install Java for OS X Lion from Apple's support site here: http://support.apple.com/kb/DL1421

This is what you will see when you start GoToMeeting, GoToWebinar and GoToTraining if Java is not already installed on your Mac:

1. If you try to start or join a training without Java, a "Missing Plug-in" message will appear instead of the download progress bar on the Download page. Click on the Arrow icon () next to the message.

2. When the following pup-up message appears, click Install.

3. When the following License Agreement appears, click Agree.

4. When the following Download Progress bar appears, Java will begin automatically downloading and installing the necessary packages (150 MB).

5. After installation is complete, you will need to refresh the page or simply launch the meeting, webinar or training session again. You will then be able to join or host GoToMeeting, GoToWebinar or GoToTraining sessions from Mac OS X Lion without being asked to download Java again.

What are the known issues with using GoToMeeting, GoToWebinar and/or GoToTraining on OS X Lion?

If you do not have GoToMeeting 4.8 or higher, GoToWebinar 2.8 or higher or GoToTraining 1.8 and are on OS X Lion, then you will not be able to share your screen as an attendee (if you are made the presenter) or an organizer.

Contact Us

Should you have any questions about using GoToMeeting, GoToWebinar or GoToTraining with the new Mac Lion OS, please feel free to contact your account manager or call our toll-free 24/7 support line.

| Views: 1958 | Last Updated: Wed, Mar 28.2012 3:20 PM

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