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***Our GoToMyPC maintenance window is Wednesday or Friday 6:00am-10:00am GMT. A maintenance generally results in 5-10 minutes of downtime during the beginning of the maintenance window.***

Updated: Mon, Mar 25 2013 8:34 AM RSS Feed

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GoToMyPC – Popular Articles

Download the Launcher File on Windows

The first time you connect using GoToMyPC on a Windows computer, you’ll be prompted to download a file with a browser plugin that lets you launch the GoToMyPC software faster. After that initial one-time browser plugin download, you’ll be able to con

|   Views:   4911   |   Help Article   |  Last Updated:  Mon, Apr 01 2013
Enabling GoToMyPC with Norton Anti-virus Software

If your computer is protected by Norton and you are experiencing connection issues then your firewall may be preventing a connection. To safely configure your firewall please locate your version of Norton and follow the instructions.

|   Views:   18914   |   Help Article   |  Last Updated:  Mon, Apr 01 2013
Black screen or frozen screen when connected to a host Mac computer

No Summary

|   Views:   6990   |   Knowledge Article   |   Last Updated:  Fri, Jul 06 2012
Send Ctrl-Alt-Delete on Windows 7 and Vista

If the Send Ctrl-Alt-Del feature is not functioning on a host PC with Windows 7 or Vista, then the User Account Control (UAC) and/or the Secure Attention Sequence (SAS) may be disabled. You or your IT administrator will need to complete one or bot

|   Views:   39920   |   Help Article   |  Last Updated:  Mon, Apr 01 2013
Does Citrix Online offer non profit pricing?

Citrix Online does not directly offer special rates for nonprofit organizations, however significantly lower rates can be acquired through TechSoup and Good360.

|   Views:   5448   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012
Upgrade Information

GoToMyPC will notify you when new updates are available. If you are on a PC, you can also check for new updates at any time by right-clicking the GoToMyPC icon in the system tray and selectingCheck for Upgrade.  If a new version exist

|   Views:   59393   |   Help Article   |  Last Updated:  Mon, Apr 01 2013
Error: "GoToMyPC printing is only available while in session with printing enabled"

As soon as a document is printed to a GoToMyPC printer, this error message appears: "GoToMyPC printing is only available while in session with printing enabled"

|   Views:   2160   |   Knowledge Article   |   Last Updated:  Mon, Dec 03 2012
Downgrade Pro to Personal account

Downgrade account from a 2 PC pro plan to a 1 PC personal plan.

|   Views:   262   |   Knowledge Article   |   Last Updated:  Tue, Nov 27 2012
Using our products without java

We are in the process of adapting all our our products to use our proprietary launcher service that is independent of Java.

|   Views:   13622   |   Knowledge Article   |   Last Updated:  Thu, Jan 31 2013
Uninstall GoToMyPC from a PC host

These steps will guide you on how to remove GoToMyPC from a Windows PC.

|   Views:   3675   |   Knowledge Article   |   Last Updated:  Thu, Mar 15 2012


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