Screen Blanking - GoToMyPC

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Screen Blanking

For extra security and privacy, you can blank out your host screen while remotely connected. This will turn the entire screen of the unattended host computer screen black (or green) while you are remotely connected. Please note that hardware limitations may prevent screen blanking on some monitors.

Topics in this article:

Enable screen blanking for Windows

Enable screen blanking for Mac

System Requirements

  • Windows 7 or later
  • Windows XP Service Pack 3 or later installed

Note: This screen blanking feature is not supported for Mac computers yet. Stay tuned!

Supported display adapters (Windows only)

GoToMyPC uses a specific system driver to blank out monitors. In order for us to properly blank your screen(s), the driver will need to be able to read your computer's display configuration.

Note: There are unsupported display adapters that may successfully blank out your host screen but may not behave as expected with supported adapters. These include docking stations, KVM switches, USB display adapter and connectors.

GoToMyPC supports the following display adapters:

  • DVI
  • VGA
  • HDMI

Note: There is a known compatibility issue with Intel HD Graphics cards and the display port adapter. If you are using this model, we recommend that you use a different display adapter port on your computer's video card.

Third-party driver issues (Windows only)

If you are still experiencing trouble with screen blanking, you may need to check for any installed third party drivers. Some third party drivers (LogMeIn Mirror Driver, Splashtop Mirror Driver, DameWare Development Mirror Driver, etc.) may prevent screen blanking capabilities, and you may need to uninstall these drivers for screen blanking to work properly. Please note that in some cases, these drivers may remove some of the necessary adapter information that GoToMyPC needs. In this case, you may need to reinstall your computer's display adapter, which can be done through the device manager (process may vary depending on your hardware and OS). Contact customer support for additional clarification.

Enable screen blanking for Windows

Once you know your OS and display adapter are correctly configured, you can easily enable screen blanking.

To enable screen blanking on Windows, you can:

1. Find GoToMyPC in your menu bar and select Preferences.

2. Select the Security tab in the Preferences window, and then check the Blank out screen while connected box.

Enable screen blanking for Mac

If you are running OS 10.11 El Capitan or later, you can easily enable screen blanking.

To enable screen blanking on Macs, you can:

1. Select File and then Preferences.

2. In the Security tab, check the Blank out screen while connected box.

Related

Security Tips

Security Time-out

2-Step Verification

One-Time Passwords