User Management Tool (GoToMyPC Corporate Only) - GoToMyPC

Find an Answer

Search GoToMyPC articles, videos and user guides   Your search term must have 2 or more characters.

Browse Articles

User Management Tool (GoToMyPC Corporate Only)


The GoToMyPC User Management Tool will enable provisioning user accounts for users within a Corp account from Active Directory.

By using the User Management Tool, corporate account users can sync user accounts from Active directory to GoToMyPC, conduct a one-time configuration process, provision and update user information via rules and schedule the syncing process.

System Requirements

Supported Operating Systems

  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2
  • Windows Server 2008
  • Windows 8
  • Windows 7

General Requirements

  • .Net Framework 4.5
  • Minimum monitor resolution of 1024 x 768

GoToMyPC Requirements

  • Company Manager on a GoToMyPC Corporate account
  • The User Management Tool enabled at company feature level on Internal Admin

Active Directory Requirements

  • An admin or service account with full read permission to the domain to run the User Management Tool


For corporate account managers to use the User Management Tool on GoToMyPC, it must be enabled as a “company feature" that can been enabled by GoToMyPC. You can call Citrix customer support to enable this on your account

To install the User Management Tool application, you must:

1. Log in to your GoToMyPC account and click on Manage Groups in the left-navigation.

2. Select the group level that you'd like to sync users and then under the Features tab, click on the Download User Management Tool link based on your computer’s configuration.

3. Run the installer and follow the prompts to complete installing the User Management Tool.

4. Once downloaded, a shortcut to the application will be placed on your desktop and in the Start menu on your Windows computer.


To setup the User Management Tool, corporate managers must first setup a Company Manager login and then, setup the administrator’s login.

1. Setup Corporate Manager Login

a. To setup a manager login, you must double-click on the application to be directed to the GoToMyPC log in-page. Corporate managers will need to use their credentials here to login.

  • Note: Please remember that the Corporate Manager account you are entering here must be the same one that will be used to provision users.

b. From the drop-down, please select the desired company you want to sync users with. This is applicable if users belong to multiple companies.

2. Setup Administrator Login

After logging into the correct GoToMyPC corporate manager account with administrative credentials, you will need to proceed to the Active Directory domain log in screen. Here you will need to enter the domain and the credentials of a user with full read permissions to allow the User Management Tool to read necessary properties from Active Directory.

If you are running this tool on a machine already on the domain and logged in with a user account with all the necessary permissions, you can the leave the fields blank and click Connect to connect the user the local domain and user.

3. View Dashboard

Upon logging in successfully, you will be navigated to the Dashboard page. This page displays quick links to see your existing rules and create new user rules.

In the middle of the page, you can see the description of the GoToMyPC account and user as well as the domain and the current user details.

Add Rules for Users

The User Management Tool provisions users to GoToMyPC through the creation of rules which correspond to Active Directory OUs (Organizational Units) and security groups. Once rules are created they can be run once or set to run on a schedule keeping GoToMyPC users in sync with changes in Active Directory.

1. Creating User Provisioning Rules

When you want to create a rule that will provision user accounts in GoToMyPC to navigate to the Users tab. The left hand panel will display your Active Directory forest where administrators can browse to find the correct user group. When a valid user group is selected administrators will see users displayed in the right hand panel.

Once the desired Active Directory user group is selected click Add Rule in the bottom left hand corner. The Edit Users Rule options will appear where you can determine how you would like these users created in GoToMyPC.

2. Edit User Rules Options

To edit a Rule, navigate to the Rules tab. After choosing to run a rule on a specific Active Directory user group you must choose settings for how that rule will run. The Edit Users Rule window will appear allowing you to choose the appropriate settings for this rule.

You must remember that by clicking Close on this screen will close the editing with current settings and does not cancel the creation of the rule. If you have created the rule in error it will need to be deleted from the rules tab.

3. Schedule Rules

Sets of rules can be set to run as a scheduled activity through integration with Windows Scheduler. This is the most common configuration of the User Management Tool as it allows centralized user management for IT in active directory where most user management is performed by IT. This way if a user changes job roles, changes email or personal information, or is deactivated in AD a corresponding action will be performed in GoToMyPC automatically.

Go to the Rules tab and click Schedule in the right navigation to create a scheduled task with Windows Scheduler. Scheduled tasks can be run weekly, daily, continuously, once, or on a manually configured schedule. You can also configure the start date and time for the schedule task to initiate. Schedule tasks are created to only use rules which are currently active with the current user settings configured for each rule.


Click on the Gear icon in the upper right-hand corner of the User Management Tool to display the Settings section.

The User Management Tool has two sets of options which can be set on the tool. They are:

  • A set of Global Options which will apply to across all User Management Tool installations for your account
  • A set of Local Options specific to the current installation

Help and Information

For more help and information, administrators can click on the Question Mark icon in the top right hand corner of the User Management Tool. A pop up help window will appear providing contact information for the GoToMyPC support team as well as web resources for more information.

Additionally this page will indicate the User Management Tool version and legal information as well as provide links to the logs, data folder, and its install location.