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The Direct Connections feature can improve in-session performance by making a connection directly between your client computer and your host computer, allowing the majority of the screen-sharing and other in-session data to bypass the GoToMyPC communication servers.
There are 3 settings for the Direct Connections feature, and in all cases the communication is secured by GoToMyPC's end-to-end encryption.
Note: Enabling Direct Connections may result in additional prompts from software firewalls because GoToMyPC listens for inbound connections. For security, GoToMyPC only listens for inbound connections while attempting a direct connection during a session and stops listening as soon as the direct connection has been established. The user needs to unblock GoToMyPC in the software firewall for the direct connection attempt to succeed, but the session will continue (by using the GoToMyPC communications servers) even if the direct connection does not. When Direct Connections is disabled, GoToMyPC uses only outbound connections to its communication servers. Not all firewalls and NAT devices can be traversed to create a direct connection. For more information, visit our technology page.
The Direct Connections feature does not currently support direct connections between 2 Mac computers. However, Mac clients can establish direct connections with host PCs.
To manage the Direct Connections feature
Note: If you're updating your preferences while remotely connected to your host PC, the update takes effect during your next session.
Note: If you are a GoToMyPC Corporate account user, your Direct Connections feature may be disabled by your GoToMyPC account administrator. Please contact your account administrator for further details.
The Current Status section notifies you of the status of the direct connection:
While establishing a direct connection, you may receive one or more alerts from your client and/or host's firewall. Since you are establishing an encrypted connection with a trusted application, we recommend you allow the GoToMyPC Viewer prompts to run on the client and the host. For more information on firewalls, please check with your firewall provider or review the Firewalls and GoToMyPC section.