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Updated: Fri, May 17 2013 1:44 AM RSS Feed

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GoToMeeting – Popular Articles

Error: "Execution Error - GoToMeeting There was an error when trying to execute the correct version for the meeting."

This error message can occur when starting or joining meetings, webinars, or trainings and is usually due to the network connection or because the User Account Control prompt was not clicked Yes to. It can also be caused by the Ask toolbar being installed on the computer.

|   Views:   8438   |   Knowledge Article   |   Last Updated:  Tue, Jun 18 2013
Error "GoToMeeting failed to start, or exited with an error. Please try again."

The error "GoToMeeting failed to start, or exited with an error. Please try again." when trying to join a meeting is usually caused by older versions of GoToMeeting being installed, internet connectivity, or network security issues.

|   Views:   14733   |   Knowledge Article   |   Last Updated:  Thu, Nov 29 2012
Error: "Another instance of the installer is running" when attempting to start or join a meeting

This error is typically caused when G2M is unable to finish loading and you click Start or Join again, hotfix after the jump for XP machines.

|   Views:   4695   |   Knowledge Article   |   Last Updated:  Wed, Nov 28 2012
Outlook Integration Troubleshooting

GoToMeeting is designed to integrate with the Microsoft Outlook program installed on your computer, allowing you to quickly and easily add GoToMeeting events to your Outlook calendar and invite people to your sessions in one smooth motion. If the inv

|   Views:   29303   |   Help Article   |  Last Updated:  Thu, Jun 13 2013
How do I cancel my GoToMeeting/GoToWebinar/GoToTraining account?

These steps will walk you through how to cancel an account online.

|   Views:   17707   |   Knowledge Article   |   Last Updated:  Mon, Mar 18 2013
Audio From My Video Not Being Heard

While streaming video and audio is not technically supported by GoToMeeting/Webinar/Training some people can get it to work.

|   Views:   2225   |   Knowledge Article   |   Last Updated:  Fri, Apr 12 2013
When joining a meeting or webinar I am stuck on connecting for a very long time before proceeding to connection authorized.

When joining a meeting or a webinar it may stick on connecting for a very long time before proceeding to connection authorized due to out of date or corrupted audio drivers.

|   Views:   3088   |   Knowledge Article   |   Last Updated:  Thu, Nov 29 2012
Download the Launcher File on Windows

The first time you host/join a session or upgrade/downgrade GoToMeeting on a Windows computer, you’ll be prompted to download a file with an optional browser plugin that lets you launch the GoToMeeting software faster. If you uninstall GoToMeeting,

|   Views:   19048   |   Help Article   |  Last Updated:  Thu, Jun 13 2013
Successfully Connected Waiting for Organizer

If attendee joins a webinar or meeting before the organizer has started the session from their account they will be placed in the hallway with a message saying "Successfully Connected! Waiting for Organizer.."

|   Views:   6684   |   Knowledge Article   |   Last Updated:  Thu, Mar 15 2012
Schedule International Meetings

As a GoToMeeting organizer you can offer your international attendees conference numbers specific to the country they are calling from. For example, if your attendees join from 3 different countries then you can provide 3 different internati

|   Views:   34423   |   Help Article   |  Last Updated:  Thu, Jun 13 2013


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