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The first time you host/join a session or upgrade/downgrade GoToMeeting on a Mac, you’ll be prompted to download a file with an optional browser plugin that lets you launch the GoToMeeting software faster. If you uninstall GoToMeeting, you'll need to go through the download process again.
1. Launch GoToMeeting by hosting or joining a session.
2. A file called “Citrix Online Launcher” will start downloading to your computer. Double-click the file in your browser’s Downloads window to open it. You can click restart the download if needed.
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3. If the file doesn't open automatically, double-click the Citrix Online Launcher file in your Downloads folder in Finder.
4. When prompted to open “Citrix Online Launcher,” click Open.
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The browser plugin will be automatically installed and lets you connect to future sessions faster. We don’t recommend disabling the plugin if you frequently join sessions because you’ll need to go through the entire download process again.
5. When prompted to open GoToMeeting, click Open.
6. Once you’re done, you’ll be able to host and join future GoToMeeting, GoToWebinar and GoToTraining sessions faster than ever!
1. Launch GoToMeeting by hosting or joining a session.
Note: If you already have GoToMeeting installed and see a Launch Application dialog, select the "Remember my choice" check box and then click OK.
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If you click Cancel, you must click Download GoToMeeting on the Connected to GoToMeeting page and go through the download process below.
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2. A file called “Citrix Online Launcher.zip” will start downloading to your computer. If prompted to save the Citrix Online Launcher.zip file, click Save File.
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3. Double-click the zip file in your browser’s Downloads window to open it. You can click restart the download if needed.
4. In the Downloads window, double-click the Citrix Online Launcher application.
5. When your Downloads folder opens in Finder, double-click the Citrix Online Launcher application.
6. When prompted to open “Citrix Online Launcher”, click Open.
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The browser plugin will be automatically installed and lets you connect to future sessions faster. We don’t recommend disabling the plugin if you frequently join sessions because you’ll need to go through the entire download process again.
7. When prompted to open GoToMeeting, click Open.
8. Once you’re done, you’ll be able to host and join future GoToMeeting, GoToWebinar and GoToTraining sessions faster than ever!
1. Launch GoToMeeting by hosting or joining a session.
Note: If you already have GoToMeeting installed and see an External Protocol Request dialog, select the "Remember my choice" check box and then click Launch Application.
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If you click Do Nothing, you must click Download GoToMeeting on the Connected to GoToMeeting page and go through the download process below.
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2. A file called “Citrix Online Launcher.zip” will start downloading to your computer. Double-click the zip file to open it. You can click restart the download if needed.
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3. In your Downloads folder, double-click the Citrix Online Launcher application.
4. When prompted to open “Citrix Online Launcher,” click Open.
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The browser plugin will be automatically installed and lets you connect to future sessions faster. We don’t recommend disabling the plugin if you frequently join sessions because you’ll need to go through the entire download process again.
5. Once you’re done, you’ll be able to host and join future GoToMeeting, GoToWebinar and GoToTraining sessions faster than ever!
Common Issues When Joining Meetings on PCs
Download the Launcher File on Windows